Member Service Representative I

Magic Valley Electric Cooperative • Pharr, TX

1d

About The Position

Provides a variety of clerical and administrative tasks related to the receiving and Crediting of member-consumer payments in conformance with approved accounting practices and procedures. II. REPORTING RELATIONSHIPS A. Reports to: Member Services Manager III. MAJOR RESPONSIBILITIES A. Receives and credits member-consumer payments through mail and the counter and drive-in window. B. Prepares a variety of reports which require investigation, verification, classification, recording and /or reconciling of data. C. Receives member consumer requests for connections, disconnections, reconnections or new services. D. Completes paperwork on terminated accounts. E. Receives service orders and forwards to appropriate department for actions. F. Responds to member-consumer inquiries, satisfies their complaints and, if unable to do so, refers them to the proper person(s). G. Observes all safety rules. H. Processes returned checks The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities required of personnel so classified. The Member Services Representative I shall be required to perform any other duties assigned in order to fulfill the objectives of the Cooperative.

Requirements

• Must be able to carry out a variety of activities which requires a high degree of accuracy and attention to detail.
• Position requires on-going contact with member-consumers under various circumstances, which requires tact and diplomacy.
• Must be able to perform the activities as listed in the position description.
• Activities are performed at a counter, drive-in window, computer terminal and desk.
• Sitting, walking and standing are normally used in carrying out the assigned duties.

Responsibilities

• Receives and credits member-consumer payments through mail and the counter and drive-in window.
• Prepares a variety of reports which require investigation, verification, classification, recording and /or reconciling of data.
• Receives member consumer requests for connections, disconnections, reconnections or new services.
• Completes paperwork on terminated accounts.
• Receives service orders and forwards to appropriate department for actions.
• Responds to member-consumer inquiries, satisfies their complaints and, if unable to do so, refers them to the proper person(s).
• Observes all safety rules.
• Processes returned checks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees