Member Service Representative I - Alameda

Zing Credit Union • Denver, CO

11h • $20 - $24 • Onsite

About The Position

As a Member Service Representative I at our Alameda branch , you’ll be the first point of contact for many of our members—providing exceptional service and helping them navigate their financial needs. From processing transactions and opening accounts to answering questions and promoting helpful products, you’ll be there to support our members with professionalism, accuracy, and care. You'll also handle more advanced services such as IRAs, Certificates of Deposit, and electronic banking support. This role plays a vital part in delivering Zing’s mission of putting people over profit , educating members instead of upselling, and making a positive difference in every interaction.

Requirements

• High school diploma or equivalent required
• 6 months to 2 years of customer service or cash-handling experience required
• Ability to read and interpret safety rules, instructions, and procedural manuals
• Ability to write routine emails and speak effectively with members and coworkers
• Demonstrated ability to interpret policies and apply them to daily operations
• Role requires basic analysis and good judgment within well-defined guidelines
• Interactions involve frequent contact with members and staff—professionalism and courtesy are a must
• Responsibilities follow structured policies and procedures
• Tasks may require problem-solving or research to determine the best course of action
• Work is guided by training and compliance standards
• Strong verbal communication and interpersonal skills
• Basic math and accounting knowledge
• Ability to remain professional under pressure and in high-traffic environments
• Trustworthy with a strong sense of integrity and confidentiality
• Quick learner with the ability to follow structured procedures accurately
• Proficient with 10-key by touch
• Comfortable using standard office software and credit union core systems (or ability to learn quickly)

Nice To Haves

• Familiarity with banking or credit union systems is a plus

Responsibilities

• Accurately process deposits, withdrawals, payments, and transfers while maintaining cash drawer limits
• Open and close member accounts; answer questions about products and services
• Cross-sell credit union services that benefit members’ financial well-being and log interactions accordingly
• Load loan applications into the system as directed
• Balance vault, ATM, and cash machines as needed; restock marketing materials
• Assist members with complex services like IRAs and Certificates of Deposit
• Direct unresolved issues to MSR II or leadership when necessary
• Ensure all transactions comply with credit union regulations and internal procedures
• Maintain accurate records and prepare required reports
• Support team goals and contribute to a positive branch environment
• Perform other duties as assigned

Benefits

• We promote from within and support your career goals through tuition reimbursement and ongoing on-the-job training
• Every new hire gets a strong start with a 2-week onboarding program designed to set you up for success
• We celebrate our team with company outings, potlucks, and festive holiday parties — plus, you’ll even get your birthday off (paid!)
• We’re big on teamwork and appreciation , and our people-first mindset shows in everything we do
• We proudly partner with local nonprofits and organizations to give back — and employees have opportunities to volunteer and make a difference

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED