Member Service Representative (Bank Teller)
Communication Federal Credit Union•Owasso, OK
About The Position
As a Member Service Representative, you will deliver exceptional member experiences by providing prompt, efficient and courteous member service and process accurate teller transactions. You will cross-sell credit union products and services in alignment with members' financial needs and the strategic goals of the credit union. The MSR also serves as a front-line contact for most member dealings at the credit union.
Requirements
- High school diploma or G.E.D.
- Minimum 1 year of experience in financial institution or retail customer sales/service environment required.
- Collaborative teammate with excellent interpersonal and communication skills.
- Great listener with strong desire to help people.
- Ability to accurately process transactions and requests.
- Thrives handling multiple tasks in fast paced, service-oriented environment.
- Embraces new opportunities with strong initiative to accomplish tasks.
Nice To Haves
- Prior cash-handling experience preferred.
Responsibilities
- Accurately process teller transactions, including deposits, withdrawals, and loan payments.
- Serve as front-line contact and build relationships with Communication Federal Credit Union members.
- Understand and cross-sell CFCU products and services.
- Achieve individual and branch goals for member experience, transaction accuracy, and product cross-sells.
Benefits
- $1,000 New Hire Welcome Bonus after 90 days
- Competitive Pay with advancement opportunities
- Yearly Performance Incentive
- 11 Paid Holidays
- Paid Time Off (Starting at 16 days per year with Years of Service Increases
- 200% 401(k) Match up to 5%
- Medical Plans with a $5.00 Employee Only Per Pay Period Plan
- Dental, Vision, Short-Term Disability Insurance
- Hospital and Accident Indemnity Plans
- Employer paid Basic Life and AD&D Insurance
- Employer paid Long-Term Disability Insurance
- Flexible Spending Accounts- Medical and Dependent Care
- Tuition/ Educational Assistance
- Employee Perks and Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
