Member Service Rep I,II,III (Part-Time)
About The Position
California Coast Credit Union takes pride in promoting financial prosperity to our members while continuously delivering stellar service! We are passionate about cultivating relationships within the educational and business communities and take a very active role in community activities. We offer beautiful surroundings and foster a positive work/life balance. Cal Coast is in tune to what's important to our valued employees. Our workplace Wellness Program provides opportunities for health, wellness and fun as does our Employee Activity Program. We boast of our employee friendly culture and our positive environment which supports recognition and rewards. Come be a part of our family! If you share the same interests and passions and possess the right credentials, then read on to find out more: JOB OBJECTIVE: This position is accountable for providing exceptional service in a call center environment, with a focus on processing transactions, member requests and referring financial products and services. Adheres to the credit union’s policies, procedures and quality service standards.
Requirements
- A high school diploma or equivalent is desired.
- Excellent communication skills; sound judgment and attention to detail.
- Previous experience with Microsoft Windows applications is preferred.
- Ability to appear for work on time, follow directions from a supervisor, interact effectively with coworkers, understand and follow posted work rules and procedures, and accept constructive criticism.
- Ability to operate standard business machines such as computer, printer, fax, copier and telephonic devices.
- Member Service Representative I: 1 year of previous customer service experience.
- Member Service Representative II: 1 year experience in a financial institution to include sales and service. Call Center experience preferred.
- Member Service Representative III: 2 years experience in a financial institution plus proven successful performance in sales and service. Call Center experience preferred
Responsibilities
- Processes member transactions and requests accurately and timely.
- Present a friendly, outgoing and positive demeanor.
- Ensure sales and service goals are met.
- Refer members to appropriate staff for sales opportunities.
- Adhere to key and dual control policies and procedures.
- Adhere to security and robbery procedures.
- Complies with all other policies and procedures.
Benefits
- Wellness Program
- Employee Activity Program
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
