Member Service Rep I PT

Jetstream Federal Credit Union•Miami Lakes, FL

1d•Onsite

About The Position

As the initial contact for members, the MSR is a critical position within the branch and an important member of the branch team. The MSR assists new and existing members of the Credit Union with all of their account transactions and uncovers sales opportunities. In addition, he/she acts as a resource in identifying and resolving member servicing issues. The teller is an extension of the sales team and may open new accounts, input loan applications, and through conversations with members uncover financial needs, communicates product/promotional opportunities, and refers members to the branch relationship management team.

Requirements

One month to twelve months of similar or related experience.
A high school education or GED.
Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion.
Excellent communication and interpersonal skills.
Accurate cash handling experience.
Ability to develop relationships with members.
Ability to proactively identify member needs with questions.
Member-focused attitude.
Attention to detail and focus on task at hand.
Organizational skills while managing multiple tasks.
Ability to demonstrate participation as member of a team.
Able to operate a 10-key calculator, typewriter, and computer keyboard.
Must be able to see and hear, and write and speak English fluently.
Must be able to type repetitive keystrokes.
The employee is also occasionally required to stand, walk, reach with hands and arms, and lift and/or move objects.

Responsibilities

Greet and welcome every member as they enter the branch; acknowledge by name, if known. Smile and make eye contact. Accurately process all financial service transactions, and maintain responsibility for cash drawer and follow proper balancing procedures. Ensure compliance with Credit Union policies and procedures, security and audit procedures
Review and maintain knowledge of products, fees, and marketing material to stay current on offerings for product/service suggestions. Accurately completes and/or collects all member related documentation and system input according to JetStream's policies and procedures.
Takes ownership of member issues, when possible, with the assistance of the Branch Manager. Make product suggestions based on the member's needs and refer to a member of the branch team. Provide answers and assistance for member questions/concerns by utilizing resources within the branch.
Be an active participant in branch and Credit Union meetings, special events, member appreciation events, as well as community involvement.
Performs other related duties as assigned.

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