Member Relations Customer Service Representative - weekend shift

JCC Greater Boston•Newton, MA

10h•$17 - $19•Onsite

About The Position

Become a part of our vital and vibrant team! We are seeking to hire immediately for a weekend shift! In an exciting, supportive, fast-paced environment, the Member Relations Specialist provides day-to-day support to the Membership Department and serves as the key point person at our Member Relations desk. The individual in this position will be responsible for delivering the highest quality customer service to all members and guests through professional greetings, account maintenance, and extensive knowledge of programs and services. JCC Greater Boston is deeply committed to valuing and celebrating the uniqueness of each constituent. We welcome staff and participants from diverse backgrounds. While being proudly Jewish, we strive in every way to provide an open and welcoming setting for all, irrespective of personal practices, beliefs, or background. We are guided by JCC Greater Boston’s core values - Belonging, Joyfulness, Collaboration, and Transformation - which resonate with many who do not identify as Jewish.

Requirements

Bachelor’s Degree and 1 year related customer-facing experience in hospitality, customer service, sales or fitness center is required.
Must be proficient with Word, Excel, and Outlook.
Agile with the ability to adapt to evolving and changing circumstances and needs.
Ability to manage situations effectively and diplomatically and adapt to evolving needs and circumstances.
Strong interpersonal and communication skills, both verbal and written
Proficient decision-making ability and attention to detail, along with excellent telephone etiquette
Must have the ability to deal diplomatically with problematic situations as they occur in interacting with staff and the community at large
Ability to work collaboratively in a team-oriented environment
Aptitude to take initiative and prioritize tasks, as well as handling a range of administrative and customer service related activities
Outgoing, welcoming, with the ability to be authoritative when needed
Demonstrated ability to solve problems efficiently while maintaining a positive attitude
Ability to interact with staff at all levels in a fast-paced environment, sometimes under pressure
Remaining flexible, proactive, resourceful, and efficient is equally important.
Flexibility to work varied hours, including evenings and weekends as needed.
Able to work well in-person in a busy, dynamic and sometimes noisy environment involving multiple tasks and priorities.
Able to lift and carry objects weighing 30-40 pounds (boxes of supplies, etc.).
Prolonged periods sitting at a desk and working on a computer, answering a telephone, and interacting with members.
This work is on-site and requires in person presence.
Flexibility to work varied hours, including evenings and weekends as needed.
Weekly schedule to be determined and subject to change depending on department staffing needs.

Nice To Haves

Experience with cash handling and a customer relationship management database is desired
Working knowledge of membership databases, a plus.

Responsibilities

Provide members and guests with exceptional customer service, upholding employee and member safety as a primary priority
Greet all members, guests and staff with a pleasant, professional demeanor and welcoming manner
Enforce all safety and security measures
Respond to inquiries via phone, email, and in-person regarding JCC programs and services
Handle member concerns and feedback to ensure a positive experience and resolution of issues
Promote JCC membership and programs, and actively participate in the member retention process while supporting the organization, programs, staff and members
Provide information about the JCC's offerings, events, and classes to current and prospective members
Conduct tours of the facility and make the prospective member aware of all available memberships, enrichment programs, classes, and services to strengthen membership value, in the absence of a sales representative
Effectively execute tasks related to front desk operations, Membership accounts and processing
Present information and assistance related to membership rates, programs, services and scholarships
Manage membership accounts, including renewals, upgrades, and inquiries related to billing
Operate and master all software that is required to assist members and guests
Actively create a welcoming dynamic that contributes to an environment where each individual is valued and respected
Actively participate as an essential team member
Support JCC Greater Boston’s mission, vision, and values of belonging, joyfulness, collaboration, and transformation, including through role modeling
Enthusiastically representing the organization, model excellence and achievement
Attend JCCGB meetings and trainings as assigned
Other duties as assigned

Benefits

Offering great perks, a supportive vibrant in-person work environment, and a competitive starting pay rate of $17.00 - $19.00 per hour.
Each employee is eligible for a free individual membership to JCC Greater Boston's top class fitness, recreation and wellness facility in Newton – offering virtual and in-person programs including indoor swimming, many fitness classes, and workout facilities, as well as discounts to many JCCGB events, classes, outdoor pool, and more!
Use of the Fitness Center at Leventhal-Sidman
Access to group fit classes, Arts & Culture adult programming at member rates,
Discounts on a variety JCCGB's fitness/wellness programs and services
Free wellness events!
Supportive colleagues
Team camaraderie
How their managers treat them
Individual autonomy
Knowing what their work contributes to and how it impacts others
Pride in working for the JCC
Program and service quality
Holding ourselves accountable
Mass Sick time