Member Experience and Engagement Fellow

Health Plan of San Mateo•South San Francisco, CA

3d•$24 - $26•Remote

About The Position

Health Plan of San Mateo’s Fellowship Program supports the recruitment, skill development, career growth, and retention of emerging managed care leaders by fostering a positive work environment with thoughtful and dedicated mentorship. The Fellowship Program is a paid opportunity to contribute meaningfully to HPSM’s organizational focus areas. This opportunity will provide the fellow with: Knowledge and experience in the operation of a non-profit community-based health plan. Knowledge and experience in the development of programs and services that benefit our diverse membership. Professional experience working on a specific project important to HPSM and a chance to present recommendations through a final paper and/or presentation to HPSM leadership. HPSM’s Population Health department is seeking a fellow to support HPSM in developing an organization wide, member-centered digital engagement strategy. The fellow will help build a structured, actionable framework that improves how members interact with the health plan through email, portals, text messaging, social media, and other digital tools. The fellow will lead an assessment of current digital engagement platforms, design, and support pilots of selected tools, and contribute to the development of a comprehensive strategy grounded in member feedback and accessibility principles. The project aims to increase satisfaction, strengthen communication, reduce barriers, and create more consistent and equitable digital experience for members across all lines of business. HPSM will also work with students to tailor this experience to meet requirements of a Master of Public Health field study, practicum, or capstone projects. We have experienced MPH professionals to serve as preceptors. Applicants must have completed 1 year of their MPH program studies.

Requirements

Currently enrolled or recent graduate of an undergraduate or graduate degree program in public health, public policy, business administration, social work, social sciences, communications, or related disciplines. Minimum 3.0 GPA.
Experience and/or skills that align with one of the projects listed below.
Solid written and verbal communication skills.
Intermediate proficiency with Microsoft Office (Word, Excel, Outlook, and PowerPoint).
Applicants must have completed 1 year of their MPH program studies.
Applicants must have a California residence