Member Engagement Specialist I

Wings Credit Union•Apple Valley, MN

About The Position

Ent Credit Union and Wings Credit Union merged in January 2026, creating expanded opportunities and resources with a shared commitment to exceptional member service. This unified entity aims to empower members, communities, and teams, building on a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Both organizations are recognized as best-in-class financial institutions and employers of choice, known for their dedication to financial well-being and philanthropic leadership. The Member Engagement Specialist I position is primarily responsible for supporting the development and execution of communications and content, ensuring messaging is consistent, accurate, and aligned with established brand and campaign objectives.

Requirements

Bachelor's Degree in Marketing, Journalism, Communications, English, Business or a related field.
1+ years' experience in Marketing communications planning and execution or related experience.
Ability to manage multiple projects simultaneously.
Ability to write compelling messages across multiple channels for different demographic targets.
Ability to manage difficult/delicate messaging with both tact and professionalism while maintaining brand integrity.
Skill to drive effective stories/messages across a wide range of financial topics.
Capable of balancing competing demands of the organization and business units through appropriate management of time, vendors, and marketing resources.
Understanding of AP writing style.
Attention to detail.
Organizational skills.

Nice To Haves

1+ years' experience in marketing financial services and/or products preferred.

Responsibilities

Assist in developing and executing brand messaging across channel platforms.
Support storytelling initiatives that build the brand in collaboration with marketing team members.
Ensure communications follow established brand guidelines and align with team direction.
Gather and share feedback from internal teams to help improve messaging consistency and effectiveness.
Coordinate with internal stakeholders to support project needs and resource alignment.
Support the execution of the member communication calendar, ensuring deadlines are met.
Assist with asset coordination, content preparation, and deployment across channels.
Help maintain organized communication workflows with internal teams and external vendors.
Track campaign timelines and flag potential delays or issues.
Assist in monitoring communication performance and compiling basic reports.
Apply established best practices in day-to-day communication and marketing tasks.
Support operational processes to ensure efficient campaign execution.
Maintain working knowledge of relevant platforms (e.g., email, social media) and assist with updates.
Contribute to team efforts to improve marketing effectiveness through executional support.
Assist in proofreading and reviewing content for brand and style guideline adherence (e. g., AP style).
Follow established QA processes to ensure accuracy and consistency.
Help identify errors and escalate issues as needed.
Support the use of tools and processes that improve accuracy and efficiency.
Remains cognizant of and adheres to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act.