Member Engagement Specialist I

Ent Credit Union•Apple Valley, MN

6h•$32 - $37

About The Position

This position is primarily responsible for supporting the development and execution of communications and content to ensure messaging is consistent, accurate, and aligned with established brand and campaign objectives. The role involves assisting in developing and executing brand messaging across channel platforms, supporting storytelling initiatives that build the brand, ensuring communications follow established brand guidelines, gathering and sharing feedback from internal teams, and coordinating with internal stakeholders. It also includes supporting the execution of the member communication calendar, assisting with asset coordination, content preparation, and deployment across channels, maintaining organized communication workflows, tracking campaign timelines, and monitoring communication performance. The specialist will apply established best practices in day-to-day communication and marketing tasks, support operational processes for efficient campaign execution, maintain working knowledge of relevant platforms, and contribute to team efforts to improve marketing effectiveness. Additionally, the role requires assisting in proofreading and reviewing content for brand and style guideline adherence, following established QA processes, helping identify errors, and supporting tools that improve accuracy and efficiency. The position also requires adherence to Wings policies and procedures and regulations pertaining to the Bank Secrecy Act.

Requirements

Bachelor's Degree in Marketing, Journalism, Communications, English, Business or a related field.
1+ years' experience in Marketing communications planning and execution or related experience.
Ability to manage multiple projects simultaneously.
Ability to write compelling messages across multiple channels for different demographic targets.
Ability to manage difficult/delicate messaging with both tact and professionalism while maintaining brand integrity.
Skill to drive effective stories/messages across a wide range of financial topics.
Capable of balancing competing demands of the organization and business units through appropriate management of time, vendors, and marketing resources.
Understanding of AP writing style.
Attention to detail.
Organizational skills.

Nice To Haves

1+ years' experience in marketing financial services and/or products.

Responsibilities

Assist in developing and executing brand messaging across channel platforms.
Support storytelling initiatives that build the brand in collaboration with marketing team members.
Ensure communications follow established brand guidelines and align with team direction.
Gather and share feedback from internal teams to help improve messaging consistency and effectiveness.
Coordinate with internal stakeholders to support project needs and resource alignment.
Support the execution of the member communication calendar, ensuring deadlines are met.
Assist with asset coordination, content preparation, and deployment across channels.
Help maintain organized communication workflows with internal teams and external vendors.
Track campaign timelines and flag potential delays or issues.
Assist in monitoring communication performance and compiling basic reports.
Apply established best practices in day-to-day communication and marketing tasks.
Support operational processes to ensure efficient campaign execution.
Maintain working knowledge of relevant platforms (e.g., email, social media) and assist with updates.
Contribute to team efforts to improve marketing effectiveness through executional support.
Assist in proofreading and reviewing content for brand and style guideline adherence (e. g., AP style).
Follow established QA processes to ensure accuracy and consistency.
Help identify errors and escalate issues as needed.
Support the use of tools and processes that improve accuracy and efficiency.
Remains cognizant of and adheres to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act.