Member Engagement Project Manager
About The Position
Are you a strategic communicator who loves turning complex information into clear, meaningful experiences? Do you thrive at the intersection of education, performance reporting, and member engagement? If so, Retirement Plan Services (RPS) is looking for you. As the Member Engagement Project Manager, you will lead education, outreach, and communication strategies that strengthen trust, improve transparency, and elevate overall member experience. This role plays a critical part in ensuring members understand their pension benefits, feel supported, and can access information when and how they need it. This is more than communications — this is impact.
Requirements
- Wisconsin residency required at time of application.
- Associate’s degree.
- At least 3 years of experience in retirement plan administration or benefits administration for a complex benefits plan with significant client/customer interaction.
- Proven ability to design and execute communication, education, and outreach strategies.
- Strong analytical mindset with experience building performance dashboards and reporting against KPIs.
- Ability to measure and improve customer experience through data-driven strategies.
- Exceptional written, verbal, and presentation skills.
- Experience collaborating across leadership teams and resolving organizational challenges.
- Ability to manage multiple projects, budgets, and timelines effectively.
- Technical proficiency in: Word processing and spreadsheet applications Desktop publishing tools (MS Publisher, Adobe, etc.) Web content management systems Project management software (MS Project or similar) Data analysis tools
Responsibilities
- Develop and execute a comprehensive, multi-channel engagement and communication strategy aligned with the RPS strategic plan.
- Build and enhance formal performance reporting, including development of dashboards using key performance indicators (KPIs) such as work volume, turnaround time, and customer experience metrics.
- Lead continuous improvement efforts to elevate the quality, clarity, and accessibility of all RPS communications.
- Design and deliver retirement readiness and financial wellness education programs, presentations, and annual events (including National Retirement Security Week/Month).
- Measure member satisfaction and lead initiatives to enhance the overall member experience.
- Partner with the Pension Board, County stakeholders, and RPS leadership to strengthen transparency and collaboration.
- Manage project budgets, timelines, and contractual vendors (graphic design, web development, content creation, etc.).
- Lead change management efforts when benefits or processes evolve.
- Increase engagement with retired members and other key audiences.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
