Member Engagement Project Manager

Milwaukee County • Milwaukee, WI

13h • $62,795 - $94,203

About The Position

Interested in joining Milwaukee County? Milwaukee County is searching for authentic people who are out to change the game and bring their whole selves to work every day.
M Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support, Combined Court Operations, Sheriff's Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors and those with Disabilities in Aging and Disability Services, and Veterans in Veterans Services. Our employees also remain committed to serving the cultural, human, recreational, and social needs of the entire community.
Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer. If disability related accommodations are needed, please contact 414-278-3936. For submitted application inquiries please contact [email protected]. Please note: an online application must be submitted for consideration.
We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County!
Are you a strategic communicator who loves turning complex information into clear, meaningful experiences? Do you thrive at the intersection of education, performance reporting, and member engagement? If so, Retirement Plan Services (RPS) is looking for you.
As the Member Engagement Project Manager, you will lead education, outreach, and communication strategies that strengthen trust, improve transparency, and elevate overall member experience. This role plays a critical part in ensuring members understand their pension benefits, feel supported, and can access information when and how they need it. This is more than communications — this is impact.

Requirements

• Wisconsin residency required at time of application.
• Associate’s degree.
• At least 3 years of experience in retirement plan administration or benefits administration for a complex benefits plan with significant client/customer interaction.
• Proven ability to design and execute communication, education, and outreach strategies.
• Strong analytical mindset with experience building performance dashboards and reporting against KPIs.
• Ability to measure and improve customer experience through data-driven strategies.
• Exceptional written, verbal, and presentation skills.
• Experience collaborating across leadership teams and resolving organizational challenges.
• Ability to manage multiple projects, budgets, and timelines effectively.
• Technical proficiency in: Word processing and spreadsheet applications Desktop publishing tools (MS Publisher, Adobe, etc.) Web content management systems Project management software (MS Project or similar) Data analysis tools

Responsibilities

• Develop and execute a comprehensive, multi-channel engagement and communication strategy aligned with the RPS strategic plan.
• Build and enhance formal performance reporting, including development of dashboards using key performance indicators (KPIs) such as work volume, turnaround time, and customer experience metrics.
• Lead continuous improvement efforts to elevate the quality, clarity, and accessibility of all RPS communications.
• Design and deliver retirement readiness and financial wellness education programs, presentations, and annual events (including National Retirement Security Week/Month).
• Measure member satisfaction and lead initiatives to enhance the overall member experience.
• Partner with the Pension Board, County stakeholders, and RPS leadership to strengthen transparency and collaboration.
• Manage project budgets, timelines, and contractual vendors (graphic design, web development, content creation, etc.).
• Lead change management efforts when benefits or processes evolve.
• Increase engagement with retired members and other key audiences.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree