Member Engagement & Communications Associate
About The Position
The Experience & Outreach Associate is an essential member of the Member Services Department, supporting programs, services, and engagement efforts that strengthen our relationships with Member Boards. In this role, you’ll assist with meeting and event logistics, manage member communication, track participation in programs, and provide administrative support to help ensure a positive and professional experience for our stakeholders. Your work will directly contribute to the success of outreach efforts, engagement initiatives, and the delivery of services to our member community.
Requirements
- Be detail-oriented and committed to data accuracy.
- Have an interest in database systems, process efficiency, and information tracking.
- Manage multiple priorities and meet deadlines with consistency.
- Communicate clearly and professionally with both internal teams and external stakeholders.
- Be comfortable learning and using new software, including membership databases and web content systems.
- Follow established processes while also suggesting thoughtful improvements.
- Work collaboratively in an inclusive organization environment.
- Associate’s degree required; bachelor’s degree preferred (or equivalent experience).
- 1–2 years of administrative, events, or communications experience.
- Strong writing and customer service skills.
Nice To Haves
- Experience working with CRM systems, membership databases, or event platforms is a plus.
- Proficiency in Microsoft Office; familiarity with tools like Zoom or webinar platforms.
- Experience in a membership, regulatory, or association environment is a plus
Responsibilities
- Assist in planning and coordinating logistics for meetings, webinars, and special events.
- Support member communications, including preparing email updates, reminders, and follow-ups.
- Track participation and engagement in programs and services.
- Provide customer service to Member Boards, addressing questions and requests promptly.
- Assist with maintaining accurate records of Member Board activities, preferences, and engagement.
- Help prepare presentations, reports, and other outreach materials.
- Support website updates for member-focused resources, events, and programs.
- Collaborate with other team members to ensure seamless delivery of services.
- Contribute to project timelines, ensuring deliverables are met on schedule.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
