About The Position
ICCU’s mission is to help our members achieve financial success. As a Member Contact Center Agent (MCC), you will be the helpful voice of our institution as you build positive relationships with our Credit Union members and assist them over phone, text message, and email.
Requirements
- A High School Diploma or GED.
- Good communication and interpersonal skills.
- The ability to maintain confidentiality of Credit Union records.
- You must be eligible for membership at ICCU to obtain employment.
Nice To Haves
- Knowledge of the Financial Industry.
- Prior Experience in a Customer Service role.
Responsibilities
- Delivering world class service to our members by demonstrating empathy, accuracy, timeliness, and problem-solving skills.
- Providing general information to members about our Credit Union Services.
- Answering telephone calls and meeting performance metrics.
- Researching and correcting member account problems.
- Performing a wide range of member-generated transactions.
- Completing accurate case notes of member interactions and call history.
- Working and communicating effectively with team members.
- Demonstrating our core values of Honesty and Integrity, Respect and Dignity, Growth and Performance, and Improvement and Accountability in your behavior at work.
Benefits
- Pay Starting at $19/hr
- Medical, Dental, & Vision Insurance
- Generous Paid Time Off
- 11 Paid Holidays
- Matching 401K AND Pension
- Tuition Reimbursement
- Employee Assistance Program
- Employee Wellness Program
- Paid Group Life and Disability Insurance
- Awesome Culture
- Business Discounts (such as cell phone service and gym memberships)
- And More
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
