Member Contact Center Agent - Meridian

ICCU•Meridian, ID

11d•$19

About The Position

Since 1940, our mission has been to help members achieve financial success; and we have fun doing it! The culture is one where we care about each other. We are a work family, and you can feel it when you’re a part of it. Idaho Central Credit Union was named a Best Place to Work in Idaho. Plus, we are a top ficially performing credit union in the nation. ICCU was voted for large companies the Best Place to work in Idaho. We have also been named by S&P Global Market Intelligence as the top performing credit union in the nation. We are a talent-based organization looking for talented individuals to help our members achieve financial success. Idaho Central Credit Union is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law. The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.

Requirements

A High School Diploma or GED.
Good communication and interpersonal skills.
The ability to maintain confidentiality of Credit Union records.
You must be eligible for membership at Idaho Central Credit Union to obtain employment.
the ability to sit for extended periods of time, lift 20-40 pounds of office supplies, reach keyboards, and operate basic office machines.

Nice To Haves

Knowledge of the Financial Industry.
Prior Experience in a Customer Service role.

Responsibilities

Delivering world class service to our members by demonstrating empathy, accuracy, timeliness, and problem-solving skills.
Providing general information to members about our Credit Union Services.
Answering telephone calls and meeting performance metrics.
Researching and correcting member account problems.
Performing a wide range of member-generated transactions.
Completing accurate case notes of member interactions and call history.
Working and communicating effectively with team members.
Demonstrating our core values of Honesty and Integrity, Respect and Dignity, Growth and Performance, and Improvement and Accountability in your behavior at work.