Contact Center Agent

Guardian Credit Union • Prattville, AL

2d

About The Position

Handles a variety of member service calls in a prompt, courteous and
professional manner including calls that require problem resolution.

Requirements

• Must have excellent written and verbal communication and organizational skills
• Must be able and willing to work flexible hours to accommodate department needs
• Should be able to operate well in a fast-paced environment
• Must be able to calmly and professionally handle discontented callers
• Good telephone manner

Responsibilities

• Works with internal customers and members to troubleshoot and resolve member inquiries.
• Handles incoming requests from external members/non-members by phone, e-mail or fax and manages their inquiries or requests.
• Provides first contact resolution and builds lasting member relationships by providing exceptional service.
• Maintains up to date knowledge of all credit union products and services.
• Identifies and recommends the best products and services to meet the financial needs of our members.
• Reports information to the appropriate manager or department regarding complaints on specific products and services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees