Contact Center Agent
Alabama One Credit Union•Tuscaloosa, AL
4d
About The Position
The Contact Center Agent provides assistance and guidance for members in a variety of areas through the remote branch experience. The Contact Center Agent primarily handles inbound calls, and may conduct transactions, answer routine account questions, and resolve issues to ensure excellent service for members who utilize telephone, secure messaging, or chat banking options at Alabama ONE.
Requirements
- High School Diploma or GED and previous customer service or call center experience are required.
- Must be able to communicate effectively verbally and in writing.
- High technical proficiency, and the ability to operate various computer systems.
Nice To Haves
- The ideal candidate will be passionate about providing exceptional, professional customer service.
- Experience working in a financial institution is strongly preferred.
Responsibilities
- Utilize phone system, text, chat, and secure messaging systems to assist members with a wide variety of banking needs.
- Provides guidance and information to members regarding products and services.
- Participates in ongoing learning and development to maintain knowledge base of AOCU policies, procedures, and processes.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
