Member Care Center Representative/Call Center Representative

Dow Credit Union•Midland, MI

13h•$21

About The Position

Dow Credit Union is looking to hire a part-time Member Care Center/ Call Center Representative . Are you a customer service professional who is ready for better hours and better pay ? Are you interested in starting a career in the essential financial and banking services industry ? If so, please read on! This Member Care Center / Call Center Representative position starts at a competitive wage of $21/hour . We also offer generous benefits , including quarterly and annual incentives, a 401(k) plan, paid holidays, and paid time off (PTO) . If this sounds like the right opportunity for you in banking and financial services, apply today! ABOUT DOW CREDIT UNION In 1937, the country was still in the throes of a severe economic depression that underscored the need for a workable financial plan to enable Dow employees to save for emergencies and obtain convenient, low-cost credit. Two Dow employees heard about the credit union movement, and the rest is history. Today, we serve more than 81,000 members and have over $2.3 billion in assets. Our goal has always been to serve our members to the best of our abilities and provide them with the best value for their money. Every day, we continually strive to improve our level of service by keeping our focus on our members. In order to do this, we have to hire and retain loyal, team-oriented employees who have genuine care and concern for our members and conduct themselves with integrity and professionalism. That's why we offer competitive pay , excellent benefits , and a positive work culture . We truly respect each other and actively encourage diversity, equity, and inclusion (DEI). A DAY IN THE LIFE OF A MEMBER CARE CENTER/ CALL CENTER REPRESENTATIVE As a Member Care Center / Call Center Representative, you answer phones, chats, and other member inquiries. As a voice for our credit union, you make sure that your warmth and willingness to help come through in every interaction. You greet members in a courteous and professional manner and work to build a positive relationship with them throughout each interaction. With patience, you answer questions and solve concerns. You perform troubleshooting, problem-solving, and maintenance of member accounts, assisting members with basic banking tasks such as processing withdrawal requests, looking up account info, checking deposits, posting loan payments, making general ledger transactions, processing account transfers, preparing wires, and issuing official checks. You educate members on all the products and services we offer, quoting current savings and consumer loan rates and terms. Utilizing your product knowledge, you use a consultative approach to uncover needs and cross-sell financial products. Conscientiously, you adhere to all security practices. You handle as much as possible yourself, but forward calls to the appropriate person when needed. While some callers require extra patience, most are appreciative of the excellent customer service that you provide. You enjoy being part of a supportive team that respects each other, and you go home at the end of each shift feeling good about the great customer service that you've provided for our members!

Requirements

High school diploma or equivalent
2+ years of customer service experience
Good computer and software aptitude
Excellent customer service skills
excellent communication skills, both verbal and written
work successfully with other team members
tactful and respectful
handle confidential information responsibly
effectively prioritize multiple tasks
positive attitude
self-motivated and able to work independently
take pleasure in helping people

Responsibilities

answer phones, chats, and other member inquiries
greet members in a courteous and professional manner
build a positive relationship with them throughout each interaction
answer questions and solve concerns
perform troubleshooting, problem-solving, and maintenance of member accounts
assisting members with basic banking tasks such as processing withdrawal requests, looking up account info, checking deposits, posting loan payments, making general ledger transactions, processing account transfers, preparing wires, and issuing official checks
educate members on all the products and services we offer, quoting current savings and consumer loan rates and terms
Utilizing your product knowledge, you use a consultative approach to uncover needs and cross-sell financial products
adhere to all security practices
forward calls to the appropriate person when needed