Customer Care Representative - Call Center

Neurology Center P A • Silver Spring, MD

4h

About The Position

PRIMARY FUNCTION:
Responsible for providing outstanding full service to all customers internally and externally over the phone.

Requirements

• Some college preferred
• Must be computer literate.
• Excellent customer service skills
• Experience working with medical terminology
• At least one year of experience working in a call center preferred
• Knowledge of computer systems and applications including electronic medical records
• Operate a variety of office equipment and computer programs
• Answer the telephone in a pleasant and helpful manner
• Speak clearly and concisely
• Read, understand and follow oral, and written instruction
• Establish and maintain effective working relationships with staff and physicians

Nice To Haves

• Some college preferred
• At least one year of experience working in a call center preferred

Responsibilities

• Manage scheduling, cancelling and rescheduling of appointments for patients
• Answer telephones in a pleasant and helpful manner
• Take prescription refill requests
• Acquire and document all patient demographic information accurately
• Follow protocol for complete patient registration process including verification of insurance coverage
• Apply billing and collecting practices including securing payment plans
• Review and disseminate incoming documents
• Initiate and complete patient portal registration
• Provide assistance to fellow team members
• Compliant with HIPAA, NCPA’s Compliance Plan and Code of Conduct policies

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees