Member Benefits Coordinator

Our House, Inc. • New Providence, NJ

just now • Hybrid

About The Position

The mission of Our House, Inc. is to provide healthy, stimulating and inclusive environments for individuals with intellectual and developmental disabilities through community residences, employment services, innovative day programs, social opportunities and related support services designed to help them achieve their full potential for living meaningful and productive lives. Our House, Inc.is seeking to fill the role of Member Benefits Coordinator. This position will manage all federal, state, and local benefits for approximately 150 members of our residential and day programs while maintaining compliance with Social Security, Medicaid, and NJ Division of Developmental Disabilities requirements. As Member Benefits Coordinator, you will partner with our Representative Payee Accountant to manage members’ benefits from initial onboarding through ongoing maintenance and recertification. Successful candidates will be highly organized, able to manage their own time, technology friendly, skilled at navigating complex regulatory systems with multiple stakeholders, and driven by our mission to serve people with disabilities. This job description is not designed to be a comprehensive listing of activities, duties, or responsibilities required for this role, which may change at any time with or without notice. This is a hybrid position, with 3 days per week required in office.

Requirements

• Associate's degree and 2+ years’ experience in benefits coordination, social services, or human services.
• Experience working with individuals with intellectual and developmental disabilities (IDD/DDD).
• Knowledge of Social Security disability benefits, Medicaid, SNAP, and other governmental assistance programs.
• Strong organizational skills with ability to manage multiple deadlines and complex documentation requirements.
• Excellent communication skills for working with members, guardians, government agencies, and interdisciplinary teams.
• Working knowledge of Representative Payee programs and familiarity with SSA and Medicaid policies and procedures.

Nice To Haves

• Experience with NJ Division of Developmental Disabilities programs, housing subsidies (SHC/SRAP), and/or DDD Medicaid waivers.
• Experience with MyEvolv (or similar) billing system.

Responsibilities

• Onboarding new members by collecting required documentation (award letters, portion letters, leases), applying for Representative Payeeship, assessing current benefits, and coordinating with guardians and interdisciplinary teams to ensure smooth transitions.
• Identifying and applying for available benefits and subsidies including housing assistance (SHC, SRAP) and other governmental programs that support member independence and financial stability.
• Managing annual recertification processes for Medicaid, housing subsidies, and other benefit programs, ensuring timely submission of all required documentation to maintain continuous coverage.
• Collaborating with DDD Support Coordinators to facilitate member placement in day programs, residential services, and community supports.
• Working closely with the Representative Payee Accountant to identify and resolve issues which impact benefits or subsidies, including coordination with third-party Representative Payees.
• Monitoring member asset limits and coordinating appropriate spend-down activities to protect SSI eligibility.
• Serving as liaison between members, guardians, program staff, and external agencies to advocate for member needs and coordinate comprehensive support.
• Maintaining accurate records, completing required reporting, and ensuring compliance with federal, state, and organizational standards.
• Providing backup support for Medicaid billing and other administrative functions as needed.

Benefits

• Full-time employee benefits package includes medical, prescription, dental, vision, life insurance, tuition assistance, matching 401K plan, plus generous vacation, personal and sick paid time off.
• Substitutes benefits include matching 401K plan, tuition assistance and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees