Member and Volunteer Coordinator (20-month remote contract)

IIBA

3d • Remote

About The Position

For over 20 years, the International Institute of Business Analysis™ (IIBA®) has helped shape the practice of business analysis to achieve better enterprise outcomes. A professional association with 30,000 members, 110 chapters, 1,500 volunteers, and 500 partners worldwide, IIBA supports the recognition of business analysis within organizations. It enables networking and community engagement, provides foundational standards and resources, and offers internationally recognized certification programs for career advancement.

IIBA is dedicated to advancing the field of business analysis. This role offers a unique opportunity to make a meaningful impact by contributing to a global community that values collaboration, innovation, and excellence. Employees benefit from a supportive work environment, a comprehensive compensation and benefits package, and the chance to work with a dynamic team of professionals passionate about shaping the future of business analysis. If you are passionate about supporting a growing profession, then this may be the place for you.

This position is open to candidates across the United States, with all employees working remotely from their homes. Candidates must have a suitable space at home they can use for work, along with reliable high-speed internet. This role may require employees to work non-standard hours to support global needs, though typically they will work during standard core hours (i.e., 9 a.m. to 5 p.m.) when non-standard hours are not required.

IIBA is an equal opportunity employer and is committed to fostering an inclusive environment in accordance with applicable human rights and accessibility legislation. If contacted for an employment opportunity, please inform Human Resources if you require any accommodations.

For more information on IIBA please visit our website at: www.iiba.org.

Role Mandate

The Member and Volunteer Coordinator supports the success and sustainability of IIBA’s global chapter network and volunteer community by coordinating essential administrative processes, providing responsive operational support, and delivering meaningful community engagement initiatives. This role ensures chapters, volunteers, and Special Interest Groups (SIGs) have the guidance, tools, and resources needed to thrive.
The coordinator plays a central role in chapter lifecycle management while also administering volunteer and chapter recognition programs, supporting regional meetings, assisting with IIBA webinars, and managing community-generated content. Through close collaboration with chapter leaders, volunteers, IIBA staff, and external partners, this position strengthens community experience, operational consistency, and the visibility of contributions across the global network.

Requirements

• Excellent verbal and written communication skills in English, including professional and business correspondence (additional languages are an asset).
• Highly professional, with the ability to engage with individuals at all organizational levels.
• Cultural awareness and sensitivity when working with international stakeholders.
• Strong interpersonal and creative thinking skills, with the ability to build and maintain relationships.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Highly flexible and adaptable, with strong attention to detail.
• Self-directed and able to work effectively in a virtual office environment with minimal supervision.
• Strong organizational and time management skills.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to attend occasional early morning or evening meetings to support global time zones.

Nice To Haves

• Experience working with a member organization.
• Experience working with volunteers and community groups locally and globally.
• Experience in program coordination, customer service, or operational administration.
• Experience working with Association Management or volunteer management Software.
• Comfortable working with digital tools, content management systems (CMS), ticketing platforms (e.g., Jira), and webinar platforms.
• Spanish language proficiency would be a definite asset.

Responsibilities

• Coordinate the administrative processes for chapter start-up and closure.
• Create, distribute, and track chapter interest surveys using CMS reporting.
• Respond to chapter operations support tickets and ensure timely and accurate follow-up.
• Directly interact with chapter leaders to answer questions, resolve issues, and address outstanding action items.
• Assist in the development and maintenance of chapter and member policies, guidelines, and resources.
• Assist with regional meeting planning, deliverables, documentation, and follow-up; attend regional meetings as required.
• Provide resources and ongoing support for all Special Interest Groups (SIGs).
• Log and track incoming community-contributed submissions to ensure timely processing and follow-through.
• Assist with the administration of IIBA webinars, including scheduling, coordination, and support tasks.
• Support IIBA-facilitated webinars by assisting presenters, managing logistics, and ensuring smooth delivery.
• Contribute to the planning and execution of Global Business Analysis Day activities and deliverables.
• Create volunteer and chapter recognition assets, including certificates, emails, chapter newsletter content, and milestone celebrations.
• Manage the annual awards program for volunteers and chapters, including communications, logistics, and recognition of nominees, finalists, and winners.
• Manage and follow up on open Jira tickets to ensure prompt resolution with internal teams and external vendors.
• Perform additional duties as assigned to support the success of chapters, volunteers, and IIBA community initiatives.

Benefits

• Employees benefit from a supportive work environment, a comprehensive compensation and benefits package, and the chance to work with a dynamic team of professionals passionate about shaping the future of business analysis.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed