Member Advocate (Healthcare)

aFit Staffing • Indianapolis, IN

7d • Remote

About The Position

Member Advocate (Healthcare) More about aFit: You want to work where you know you are a perfect fit. At aFit, a woman owned (WBE) company based in Indianapolis, we are devoted to being collaborative, honorable, and accountable. Our company provides project-based staffing for government and commercial organizations. To our prospective clients, aFit offers a talented workforce in a team-based environment to produce concrete and reliable outcomes. At aFit, we focus on building strong relationships and keeping the day-to-day flexible in an in-person or remote-enabled environment. aFit Staffing, Inc. is an equal opportunity employer. Description of Duties: This role represents the client while educating and informing enrolled members on a variety of topics related to health, well-being, and navigation of the health care system. Bilingual candidates are encouraged to apply.

Requirements

• Two or more years of education and/or experience in a customer-facing role.
• Ability to effectively work in a 100% remote/work-at-home environment.
• Willing to work a flexible 40-hour week, including occasional evenings and weekends.
• Excellent organizational skills.
• Self-directed and independent in completing tasks.
• Professional communication skills in both verbal and written form.
• Attention to detail and accuracy.
• Flexible to adjust job responsibilities as the position evolves.

Nice To Haves

• Community Health Worker certification.
• Advanced skill set working with Excel (sorting, filtering, pivot tables).
• Experience working with the following populations: Individuals who are aged, blind, or disabled People of diverse backgrounds Health professionals and providers Managed Care Entities and/or commercial health insurance
• Bilingual in Spanish, Burmese, Arabic, or French Creole
• Able to perform more varied and difficult tasks.
• Able to work in a collaborative team environment to obtain the best results.
• Work as a topmost trusted partner with aFit and the client.
• Provide attention to details.
• Approaches challenges with a positive, consultative mindset
• Self-starter with the desire to achieve and work with integrity.
• Willingness to grow and change through ambiguity.
• Learning agility, or the ability to develop new skills.
• Open and receptive to feedback to continuously grow.

Responsibilities

• Represent the client by promoting its core values and services.
• Follow detailed policies and procedures while completing new member health needs screenings, thoroughly documenting interactions with members and the friends or family members who support them.
• Conduct other outbound telephonic campaigns as directed.
• Educate and inform people of diverse backgrounds and cultures.
• Collaborate across the team and with health plan leadership to share barriers and best practices that impact the lives of our members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed