Meetings & Events Manager
About The Position
Reporting to the Director of Meetings & Events, the Meetings & Events Manager delivers refined, high-level corporate event planning that reflects the standards of a five-star luxury hotel. This role serves as the primary liaison for clients, planners, and vendor partners, ensuring every program is executed with precision, professionalism, and elevated attention to detail. While focused on corporate events, the position may occasionally oversee social functions as assigned. Flexibility and a strong service mindset are essential, including availability during evenings, weekends, and holidays.
Requirements
- High School Diploma required; Bachelor’s degree preferred.
- 2–4 years of hotel, corporate, or luxury event planning experience required.
- Exceptional written and verbal communication skills.
- Strong proficiency in Microsoft Office.
- Comprehensive understanding of hotel catering operations and luxury market trends.
- Advanced guest-service orientation with polished interpersonal and organizational skills.
- Ability to perform with composure and professionalism in a fast-paced environment.
- Creative problem-solving and strong attention to detail.
- Ability to make sound, service-focused decisions independently.
- Financial acumen including budgets, P&Ls, and premium menu planning.
Nice To Haves
- Preferred experience with luxury hospitality systems (e.g., Delphi, Social Tables, Opera).
Responsibilities
- Serve as the dedicated point of contact for clients and planners, providing seamless guidance throughout the planning process.
- Coordinate all assigned event details with accuracy and timeliness.
- Initiate client communication upon contract execution.
- Host and participate in site visits.
- Act as the on-site liaison for planners, event logistics, and food & beverage functions.
- Develop and manage event budgets, timelines, and logistical components.
- Maintain accurate financial documentation, including estimates of charges, deposits, and monthly forecasts.
- Support menu planning, program design, and service enhancements that elevate the guest experience, while focusing on revenue management.
- Produce clear and comprehensive Group Resumes and Banquet Event Orders to ensure flawless cross-departmental execution.
- Cultivate strong relationships with planners, vendors, and community partners.
- Lead pre-event meetings and ensure alignment across operational departments.
- Welcome planning teams upon arrival and facilitate introductions to key hotel team members.
- Oversee event-day execution, including setup verification, vendor coordination, and guest support.
- Complete all post-event follow-up, billing review, and client communication with professionalism.
- Attend required meetings and support special projects as assigned.
- Maintain organized departmental correspondence and documentation.
- Demonstrate thorough knowledge of hotel offerings and respond promptly to client inquiries.
- Manage guest concerns with thoughtful, discreet service recovery.
- Adaptability to changing business demands, including mornings, evenings, weekends, and holidays.
- Active participation in required training and departmental initiatives.
- Serve as an ambassador of the hotel’s mission, values, and five-star service standards.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
