Meeting Services Technical Lead

JLL•West Chester, OH

4d•Onsite

About The Position

This dual-function role combines hands-on meeting services delivery with strategic technology optimization and data stewardship at JLL's Beckett Ridge Technical Center. You'll ensure exceptional meeting experiences through operational excellence while providing data-driven insights that support both site and regional decision-making. This position directly contributes to JLL's client satisfaction objectives by delivering seamless meeting room experiences, optimizing technology performance, and maintaining the highest standards of facility readiness. You'll serve as both a technical expert and strategic analyst, helping drive continuous improvement across our meeting services portfolio while supporting our commitment to creating memorable human experiences for clients and internal teams.

Requirements

High school diploma or state equivalent required
Minimum 3 years' experience in AV, meeting room setup, and technical support
Proficiency in Microsoft Office applications, particularly advanced Excel spreadsheet skills with ability to customize administrative reports
Physical ability to lift 50 lbs., set up and tear down folding tables and chairs, and frequently walk throughout buildings including stairs
Superior customer service skills with ability to maintain professionalism under stressful situations and work without direct supervision
Strong organizational skills, collaborative style, and excellent written and verbal communication abilities
Demonstrated ability to multitask, plan and manage work under time constraints, and balance competing priorities

Nice To Haves

AV training or certification preferred
Team leadership and coaching experience
Experience with Cisco room panel systems and meeting services technology platforms
Background in data analysis and performance metrics reporting
Previous experience in facility management or corporate meeting services environments
Knowledge of budget management and financial oversight processes
Familiarity with change management and process improvement methodologies

Responsibilities

Coordinate daily meeting room preparations including furniture arrangement, table and chair configuration, audio/visual equipment setup, and posting of meeting schedules
Conduct comprehensive facility inspections using QR code survey systems, document results, and resolve equipment issues while escalating complex problems through FM work order systems
Provide responsive technical support for guest AV equipment requests, diagnose system malfunctions, and coordinate with vendors for advanced assistance
Maintain comprehensive asset inventories across assigned locations, process systematic tracking and lifecycle management, and coordinate maintenance schedules
Generate monthly performance reports analyzing service trends, equipment patterns, and utilization metrics to provide actionable insights for leadership decision-making
Serve as regional administrator for meeting services technology platforms including Cisco room panels and JLL Serve systems, managing configurations and coordinating updates
Execute special events setup and breakdown, manage work orders from initiation to completion, and develop Standard Operating Procedures for consistent service delivery