Meeting Services Concierge

Sheraton Miami Airport Hotel•Miami, FL

About The Position

Opportunity: Meeting Services Concierge The Executive Center Concierge (Meeting Services Concierge) will serve Executive Meeting Center attendees in the same capacity as a hotel concierge does to hotel guests. The Concierge monitors guest and meeting planner satisfaction and constantly strives to maintain a high level of guest satisfaction. They are responsible for the day to day flow of operations of the Executive Meeting Center. This includes ensuring that rooms are set to specification, coffee breaks are set up and maintained and the business center is fully stocked during all open hours. This position is in the front line of guest satisfaction and includes significant guest contact.

Requirements

Minimum one year hotel experience and one year guest contact experience.
Basic computer literacy and good typing skills.
Strong verbal and written communication skills.
Ability to communicate with all levels of hotel staff and clients.
Ability to recognize problems before they develop and take appropriate action.
Ability to independently organize and complete multiple task and projects.
Excellent organizational and time management skills.
Ability to communicate in English with guests, management, and co-workers to their understanding.
Ability to prioritize own workload.
Highly energetic and enthusiastic.
Diplomacy in providing for the needs of the clients without compromising the mission of the department of the hotel.
Excellent listening skills.
Ability to perform basic mathematical computations.

Responsibilities

Fulfill guest needs relative to business center or clerical services. These services include but are not limited to typing, copying, faxing, and making signs and/or nametags.
Responsibility of daily revenue for banquet and catering department: print Banquet Checks, acquire signatures, post revenue in Fidelio and complete banquet recap spreadsheet to be turned into accounting.
Assist in planning group events with Director of Executive Meeting Center and Conference Services Manager.
Compile and distribute all information regarding groups (i.e. BEOs, Resumes, Event Summary, Parking info, etc.)
Provide information to guests relative to meeting and meeting services.
Send and deliver guest faxes when appropriate.
Send and receive guest packages and conference materials.
Prepare signage for all conference functions.
Maintain the shipping and receiving log.
Post guest business-related charges on a daily basis.
Maintain the business center supplies inventory.
Build and maintain a good relationship with our clients.
Work as a team with all other departments.
Maintain the shipping cage and business center in a clean and orderly fashion.
Accurately maintain all group-billing files.
Knowledge of the names, locations, capacities, capabilities and interaction of all Conference rooms and areas.
Familiarity of all meeting room set-styles, how to set them properly, and which setup to use in particular situations.
Be knowledgeable about Business Center services and amenities.
Supervise the daily operation of the Conference Center, including opening and closing, general maintenance and cleaning, and guest management.
Be available to answer any guest or client request, including future clientele and non-conference guests.
Assist in the training and development of the CSA team.
Respond to any human resource situation promptly and properly.
Attend meetings and staff reviews.
Communicate all known problems to Manager.
Supervise projects, routine cleaning assignments, etc. as assigned by Manager.
Ensure the safety and housekeeping of all areas, including back hall and storage areas.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Practice safe work habits.
Perform other duties as requested by management.