Building Operations, Facilities Services

JLL•Washington, DC

2d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Building Operations, Facilities Services - JLL What this job involves: The Meeting / Event Setup Technician / Porter handles the setup and breakdown of meeting and event spaces at the client site. This role generally falls under the Facilities Management team. This role is customer facing, so the technician must be able to exhibit good customer service and communication skills while providing a high touch hospitality focused service. What your day-to-day will look like: Ensures that meeting and event spaces are maintained in a clean and efficient manner, well stocked and ready Handles set-up, breakdown, refreshing and resetting for all meeting and event spaces (tables, chairs, flipcharts, whiteboards etc) Assist with coordinating activities of onsite meeting and events Operational knowledge of all relevant equipment within the meeting and event spaces Maintain inventory, suggest repair, storage or replacement of equipment Respond to all meeting and event set-up requests in a timely manner, ensuring KPI compliance and excellent customer service Collaborate with other service providers who support the meeting and event space (audio visual, catering, security, facilities, janitorial, and equipment providers) Proactively develop and manage client relationships ensuring expected service levels are achieved or exceeded Work with clients at all levels of an organization, including C-suite Assist the meeting and event coordinator/s with activities of onsite meetings and events, scheduling, catering set ups as well as janitorial support Follow safety rules and safe working practices Performs all job responsibilities with initiative, integrity, and good judgement Porter services will include moving office furniture and equipment, assisting with office setup of ministerial visits at offsite (residential) locations, hanging pictures and placing office equipment, and escorting contractors. Provides snow removal services (pre-treat driveways and pathways and clear snow) below 2” Oversee 3rd party contractors to include janitorial, exterior maintenance, pest control, and other soft services Performs other related duties as assigned Position requires frequent climbing, bending, kneeling, lifting and driving. Maintenance of work order through our work order management system, Corrigo

Requirements

High School diploma or equivalent
Exceptional customer service skills
Must have basic computer skills (Microsoft office suite, Outlook)
The ability to learn and carry out basic operational skills for Audio Visual equipment
Strong attention to detail, ability to complete work accurately and efficiently
Must be able stand/walk and lift up to 50 pounds and up to 75 pounds with assistance long periods of time
Ability to work independently with little supervision
Excellent service and teamwork skills; shows respect when dealing with customers and team members

Nice To Haves

Experience in Corrigo is a plus

Responsibilities

Ensures that meeting and event spaces are maintained in a clean and efficient manner, well stocked and ready
Handles set-up, breakdown, refreshing and resetting for all meeting and event spaces (tables, chairs, flipcharts, whiteboards etc)
Assist with coordinating activities of onsite meeting and events
Operational knowledge of all relevant equipment within the meeting and event spaces
Maintain inventory, suggest repair, storage or replacement of equipment
Respond to all meeting and event set-up requests in a timely manner, ensuring KPI compliance and excellent customer service
Collaborate with other service providers who support the meeting and event space (audio visual, catering, security, facilities, janitorial, and equipment providers)
Proactively develop and manage client relationships ensuring expected service levels are achieved or exceeded
Work with clients at all levels of an organization, including C-suite
Assist the meeting and event coordinator/s with activities of onsite meetings and events, scheduling, catering set ups as well as janitorial support
Follow safety rules and safe working practices
Performs all job responsibilities with initiative, integrity, and good judgement
Porter services will include moving office furniture and equipment, assisting with office setup of ministerial visits at offsite (residential) locations, hanging pictures and placing office equipment, and escorting contractors.
Provides snow removal services (pre-treat driveways and pathways and clear snow) below 2”
Oversee 3rd party contractors to include janitorial, exterior maintenance, pest control, and other soft services
Performs other related duties as assigned
Maintenance of work order through our work order management system, Corrigo