Meeting Event Housing Specialist

Maritz

5d • Remote

About The Position

Where Human Connection Fuels Possibility At Maritz, decades of innovation and perseverance have built more than just a strong reputation — they’ve shaped a culture where human connection and collaboration are at the heart of everything we do. Joining Maritz means becoming part of a workplace grounded in a critical truth; people and their potential is our greatest resource. Maritz helps companies achieve their business goals by inspiring people to perform their best. We design experiences, incentives, and recognition programs that spark action and deliver measurable impact. And we’ve brought this human-first design inward – intentionally building teams that care for each other and collaborate powerfully. In our most recent employee survey, nearly 90% of respondents said that their managers care about their concerns and 82% said they feel genuinely appreciated. We know that when employees feel seen, supported, and celebrated for who they are, they thrive and so does our business. That’s why we’ve created a flexible, environment that empowers you to do your best work without sacrificing what matters most to you. In fact, in that same survey, nearly 90% of respondents said they have the flexibility they need to balance work and personal life and nearly 80% said Maritz does a great job prioritizing employee well being. We have a passion for excellence and genuine care for the people making it possible. This role serves as the team lead overseeing all aspects of event housing in partnership with the Concessions Coordinator, Group Coordinator, and Audit Coordinator. You’ll consult with clients to establish business rules and best practices, then build housing websites based on those requirements. You’ll work closely with hotels to quality check and manage contracted, reserved, and occupied rooms while serving as the subject matter expert on inventory and housing billing. This role also monitors timelines, room block pick up, attrition, concessions, and billing details to ensure program success.

Requirements

• Working knowledge (2+ years) in Association and/or Corporate housing, customer service, or registration environments.
• Strong interpersonal communication and customer service skills with proven success in client relationship management.
• Experience or understanding of hotel contracts, room blocks, and concessions; strong program/event management knowledge preferred.
• Ability to lead within a team, take initiative, and demonstrate commitment to work quality, client service, proactive problem solving, and continuous improvement.
• Excellent organizational skills, strong written and verbal communication, and high attention to detail.
• Ability to manage heavy workloads and multiple demands across several hotels and projects.
• Ability to analyze and manipulate data and create custom reports.
• Strong computer skills, proficiency in Microsoft Office, and ability to learn new technology quickly.

Nice To Haves

• Prior experience with hotel contracts and concessions.
• Strong background in program or event management.
• Demonstrated aptitude for technology and software solutions.

Responsibilities

• Serve as the liaison between clients, Housing/Customer Service staff, and hotels.
• Consult with clients to create business rules and best practices tailored to their event needs.
• Analyze prior years’ inventory and patterns and advise clients on current and future room blocks.
• Provide recommendations based on pace reports, bell curve changes, and attrition risk.
• Manage hotel contract terms and communicate requirements to internal teams and hotel partners.
• Oversee suite assignments, room requests outside contracted blocks, and guest extension nights.
• Establish and manage sub‑blocks and ensure accurate system setup and website functionality.
• Analyze and manipulate inventory to maximize room block performance and mitigate attrition.
• Collaborate with hotels on inventory requests and addendums.
• Partner with project teams to meet client expectations and resolve challenges.
• Serve as Project Lead on Housing‑Only business and manage room list accuracy and delivery.
• Provide on‑site housing support as needed.
• Participate in product development and maintain proficiency with housing platforms, tools, and internal systems.

Benefits

• Maritz offers a comprehensive benefits package for full-time employees including medical, dental, vision, life insurance, disability, paid parental leave, 401k, tuition reimbursement, paid time off, year end holiday closure, and more!
• View all details at: www.MaritzBenefits.com

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed