US Tech - Meeting and Event AV Support (MES) Manager

PricewaterhouseCoopers • Tampa, FL

6d

About The Position

At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures. Those in IT operations support at PwC will focus on providing technical assistance and troubleshooting to provide smooth functioning of IT systems and non-cloud based infrastructure. Your role will focus on providing L1 and possibly L2 support. Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

The Opportunity As part of the Information Technology Operations team you will manage the service-delivery of audio visual and collaboration technologies that enhance meetings and executive communications. As a Manager, you will lead teams in delivering exceptional AV services, leveraging your technical knowledge and strategic vendor management to foster innovation and drive continuous improvement. This role offers the chance to work collaboratively across diverse teams, delivering integrated solutions that meet the needs of senior leadership while maintaining PwC's commitment to quality and excellence.

Requirements

• High School Diploma
• At least 4 years of experience in audio visual/video conference technology support or IT infrastructure

Nice To Haves

• Bachelor's Degree preferred
• Demonstrating technical proficiency in AV technologies
• Managing complex AV service delivery environments
• Leveraging knowledge of IT infrastructure components
• Applying sound reinforcement and acoustics technology
• Understanding digital and analog video media transport
• Focusing on delivering quality AV user experiences
• Keeping abreast of emerging AV technologies
• Managing vendor relationships for successful outcomes

Responsibilities

• Manage budgets and resources to meet project objectives
• Mentor team members to foster professional growth
• Analyze feedback to refine event processes and outcomes
• Establish and maintain relationships with vendors and stakeholders
• Uphold compliance with organizational policies and standards

Benefits

• PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more.
• All hired individuals are eligible for an annual discretionary bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees