Medication Support Coordinator I

Mass General Brigham•Boston, MA

1d•$19 - $27•Hybrid

About The Position

Brigham is a global leader, devoted to maintaining and restoring health for people everywhere. Brigham is composed of Brigham and Women’s Hospital (BWH), Brigham and Women’s Faulkner Hospital (BWFH), and Brigham and Women’s Physicians Organization (BWPO). Brigham is an academic medical center with a firm commitment to its tripartite mission. From the clinical standpoint, Brigham serves patients from New England, throughout the United States, and from 120 countries around the world. These clinical services are supported at 2 hospitals and 150 outpatient practices, by more than 1,200 physicians. From the research standpoint, Brigham conducts the second largest hospital-based research program in the world, with an annual research budget of more than $630 million. And from the education standpoint, Brigham is a training ground for physicians, nurses, and allied health professionals. We have 1,100 trainees in over 140 of the most sought-after training programs in the world and also host Harvard Medical School students in rotations throughout our programs. Brigham is an internationally recognized leader in transplantation services, providing advanced care for a wide spectrum of organ and tissue transplants, including kidney, pancreas, lung, heart, face, hand, and bone marrow. Many transplant milestones have taken place here, including the world’s first successful human organ transplant, a kidney transplanted in 1954. Since this groundbreaking start, our transplant programs have continued to build upon this innovative spirit and currently perform ~150 transplants each year.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
One-year experience in a medical setting is required.
Requires knowledge of laws and regulations related to clinical practice and patient confidentiality.
Requires knowledge of medication abbreviation and symbols, medication indication and dosage, and common medication questions.
Requires knowledge of medical terminology, abbreviations and computer technology.
Strong written and verbal communication skills in English required.
Ability to communicate clearly and effectively with patients, families, providers and staff while protecting patient confidentiality and demonstrating courtesy and respect.
Demonstrated skills in service excellence including active listening, problem solving and ability to remain calm in emotional situations.
Demonstrated ability to apply good judgment in resolving problems independently while following department guidelines.
Attention to detail, strong organizational skills with the ability to prioritize multiple tasks and work independently, especially when there are time constraints.
Excellent interpersonal skills and ability to work well as part of a team with all levels of personnel including, management, physicians, practitioners, and staff
Medical Office/Hospital/Managed Care experience 1-2 years required
Medication Administration/Pharmacy experience 1-2 years required

Nice To Haves

Successful completion of an accredited or Board-certified Pharmacy Technician or Medical Assistant training program, or equivalent institutional/retail pharmacy or medical office experience is highly desirable.
Prior pharmacy experience desirable.
Experience with electronic medical record system(s) and Outlook is preferred.
Experience with Epic is desirable.
Bilingual (Spanish) written and verbal communication skills a plus.

Responsibilities

Supports the Transplant Service Line by assisting with patient medication management
Receives, reviews and facilitates requests for medication renewal.
Reviews the requests according to guidelines.
Pends the requests in the electronic medical record (Epic) and routes to prescriber for review and signature.
When electronic prescribing is not available, acts as an agent of the provider to transmit prescription information to pharmacies by phone, fax, or paper.
Acts as resource for patients on procedures of obtaining prescriptions, generic medications, prior approval requirements, insurance procedures, and other medication related issues.
Completes medication prior authorization paperwork for signoff by the clinical care team.
Monitors progress of prior authorization status throughout review process, updating appropriate parties as necessary.
Answers the phone, provides information and directs calls to the appropriate areas.
Assists in department-wide initiatives for improved medication prescribing, such as preferred medications, medication recalls or alerts, medication formulation changes.
Performs all job functions in compliance with applicable federal, state, hospital policies and procedures.
Handles confidential information in compliance with HIPAA guidelines.
Attends team meetings as required and contributes in a positive manner, focusing on constructive processes and quality improvement.
Maintains clean and organized work areas.
Follows intuitional and departmental policies and procedures.
Demonstrates accountability and ownership of job responsibilities.
Exhibits professional behaviors and attitudes related to communication, punctuality, workplace attire, personal internet or phone use and teamwork.
Perform other duties as needed including leading projects initiatives.
Manages Referral and Waitlist workqueue , and complete insurance verification for all new patients
Review of medication benefits at referral and point of transplant
Obtain evaluation authorizations when needed
Obtain clinic referrals as needed for cross coverage
Manage prior authorizations prior to
Assist with copayment deductions and patient financial counseling
Participates in weekly transplant team conferences.
Participates in Process Improvement initiatives or data projects.
All other duties as assigned.