Medicare Sales & Retention Agent (CCA081726)

SelectQuote, Inc.

4h • Remote

About The Position

This is an engaging hybrid role that combines cross-selling and retention. As the only client-facing team to cross-sell products across SelectQuote's Senior, Life, and Auto & Home divisions, agents make outbound phone calls to newly enrolled and existing policyholders. The primary goals are to ensure customer satisfaction and guide members through the utilization of their plan benefits. During peak times, agents are also responsible for enrolling clients in Medicare insurance products and facilitating the sale of Medicare plans. The role offers a high earning potential, with a base pay plus commissions. First-year agents average an annual income of $50k, with additional earning potential during the busy season. After the first year, the average total income is $65k, and top agents can earn close to $100k annually with unlimited commission potential. Agents are also eligible for various performance-based bonuses during training, in addition to their base pay.

Requirements

• High school diploma or GED.
• If you do not currently hold an active Life & Health or Accident & Health insurance producer license in your resident state, you will be required to obtain the necessary license prior to starting with assistance from our onboarding team.
• Ability to commit to high-volume hours during peak season.
• Understand the fluidity of this role, including assisting with Medicare enrollments or Population Health initiatives.
• Possess technology skills, including the ability to manipulate multiple systems and find critical information while maintaining a conversation with the client.
• Efficiency with Google Suite, soft phones, and multiple screens.
• Ability to endure prolonged periods of sitting at a desk and working on a computer.
• Hardwired high speed internet connection with minimum download speed of 20mbps and upload speed of 20mbps (required to upgrade prior to the start date if not met).
• Work in a private workspace, free of distractions, with no other household traffic (due to HIPAA regulations).

Nice To Haves

• Recent insurance, call center, or sales experience preferred.
• Strong Work Ethic and Ability to Build Client Relationships.
• Solutions focused Mindset.
• Propensity to Advocate for Consumers and Be a Sales Team Liaison.
• Ability to adjust to business needs & changes.
• Flexibility with business needs.

Responsibilities

• Combine cross-selling and retention activities for SelectQuote products across Senior, Life, and Auto & Home divisions.
• Make outbound phone calls to newly enrolled and existing policyholders.
• Ensure policyholder satisfaction.
• Guide members through the utilization of their plan benefits.
• Enroll clients in Medicare insurance products and facilitate the sale of Medicare plans during peak times.
• Assist the Healthcare Select team with Population Health initiatives as needed.
• Perform other potential responsibilities as needed.

Benefits

• Medical
• Dental
• Vision
• Voluntary short-term disability
• Company-paid long term disability
• Company-paid life insurance
• Accidental death & dismemberment (AD&D)
• 401(k) + company match
• Discretionary profit sharing
• Paid time off
• Floating holidays
• Tuition reimbursement
• Other paid leaves vary based on work location
• Base pay plus commissions
• Bonus opportunity during training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees