Bilingual Medicare Sales & Retention Agent (BCCA081726)

SelectQuote, Inc.

3h • Remote

About The Position

One of the fastest growing departments at SelectQuote, agents have an engaging hybrid role that combines cross-selling and retention. As the only client-facing team to support all three divisions of SelectQuote (Senior, Life, Auto & Home), agents make outbound phone calls to newly enrolled and existing policyholders to ensure customer satisfaction and guide members through utilization of plan benefits. Dynamic liaisons, agents serve as the first point of contact consumer advocates to acquaint clients with SelectQuote’s platform of products (Senior, Life, Auto & Home, Dental/Vision/Hearing, and Identity Theft Protection) ensuring they are not overpaying for insurance and maximizing savings. During peak times, agents also assist clients in enrolling in Medicare insurance products/the sales of Medicare plans. Bilingual agents will also work with our Spanish-speaking clients.

Requirements

• Strong Work Ethic and Ability to Build Client Relationships
• Solutions focused Mindset
• Propensity to Advocate for Consumers and Be a Sales Team Liaison
• Recent Technology Skills & the Ability to Multi-Task
• Coachability & Adaptability
• Positivity & Effective Communication Skills
• High school diploma or GED required
• Ability to complete AHIP certification and additional onboarding requirements by a given deadline
• Fluent in both English and Spanish (writing, reading, and speaking)
• Prolonged periods of sitting at a desk and working on a computer
• Hardwired high speed internet connection with minimum download speed of 20mbps and upload speed of 20mbps

Nice To Haves

• Recent insurance or call center experienced preferred
• Sales experience beneficial but not required

Responsibilities

• Focus on post sale calls throughout each division to current policy holders, enjoying a work/life balance outside of a traditional sales role
• Make outbound phone calls to newly enrolled and existing policyholders to ensure customer satisfaction and guide members through utilization of plan benefits

Benefits

• Full-time employees are eligible for medical
• dental
• vision
• voluntary short-term disability
• company-paid long term disability
• company-paid life insurance and accidental death & dismemberment (AD&D)
• 401(k) + company match and 100% vesting after 4 years
• discretionary profit sharing
• paid time off
• floating holidays
• paid maternity leave
• paid parental bonding leave
• tuition reimbursement
• other paid leaves vary based on work location

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED