Medicare Sales and Customer Services Manager
About The Position
Join us as a Medicare Sales and Customer Service Manager, also known as our Health Insurance Resource Manager (HIRM). We are seeking a dedicated and dynamic Health Insurance Resource Manager (HIRM) who serves as the primary insurance expert for community residents and their families. This person will support their understanding of the Erickson Advantage Health Plan and general insurance matters. The HIRM also acts as a key liaison to the Community Executive and Leadership Team What we offer A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law 401k for all team members 18 and over with a company 3% match Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!
Requirements
- Current health insurance license required.
- Excellent verbal and written communication abilities.
- Proficiency in current Microsoft Office applications.
Nice To Haves
- Bachelor’s degree preferred; equivalent experience accepted
- Experience in sales/marketing to Medicare‑eligible markets preferred.
Responsibilities
- Serve as the professional insurance resource for residents and families regarding the Erickson Advantage Health Plan
- Review employer group coverage to help residents and families understand their benefits.
- Maintain strong knowledge of CMS regulations and guidelines related to Medicare Advantage Plans.
- Participate fully in community resident prospecting events, including registration, tours, and answering questions about amenities
- Create and conduct sales events to support residents in making informed health insurance decisions.
- Generate long‑term client sources through referrals, lead‑generation, and responding to provided leads.
- Provide exceptional service to retain EA Health Plan members, including timely responses to benefit questions and issue resolution via in‑person, phone, or electronic communication.
- Assist residents during Medicare Advantage Open Enrollment with evaluating employer or supplemental insurance options.
Benefits
- A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values
- Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
- PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
- 401k for all team members 18 and over with a company 3% match
- Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
- 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices
- Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones
- Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
