Medical Support Assistant

Department of Veterans Affairs • Fort Wayne, IN

42d • Onsite

About The Position

VA Northern Indiana Health Care System is seeking enthusiastic and dependable applicants to fill Medical Support Assistant positions. The incumbent will perform support work relating to the care and treatment given to patients in inpatient units, outpatient clinics, patient scheduling call centers, Care in the Community Support Staff, and ancillary support services. VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional GS-03 This is an entry level MSA position. At this level, MSAs apply general rules and policies relating to clinic functions, staff, and automated data processing methods in support of treatment to patients. They utilize a variety of patient data systems in scheduling patients for treatment and annotates patient records. They perform front desk duties, receives telephone call, and visitors to the MSA unit. They make and cancel appointments, review patient records for necessary information, and review patient demographics and insurance verification. They consult with clinic staff when processing physician scheduling and administrative orders. The MSA functions within CCS by assisting staff with mailing of unable to contact letters, coordinating delivery of authorization packets, collecting imaging CD requests from Release of Information and mailing to Veterans or outside facilities, calling for medical records. GS-04 This is a developmental level MSA position. Assignments at this level include, but are not limited to: scheduling and rescheduling patients for treatment; interviewing patients for appointments; referring patients to other medical specialty clinics; providing information to patients necessary to resolve VA Handbook complaints; interacting with both internal and external customers; reviewing and documenting medical outpatient and inpatient electronic health records, as well as administrative records; verifying third party insurance and updating information in Insurance Capture Buffer system; obtaining medical information from patients; coordinating information and actions related to patient care and services; and scheduling appointments in accordance with VHA national scheduling guidelines. MSAs at this level refer all questions regarding medical attention to the appropriate health care team member. The MSA functions within CCS by assisting staff with mailing of unable to contact letters, coordinating delivery of authorization packets, collecting imaging CD requests from Release of Information and mailing to Veterans or outside facilities, calling for medical records. GS-05 This is the full performance level for MSAs. At this level, the MSA independently performs a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting. Advises clinical staff on current administrative processes. The MSA is responsible for answering phones, relaying messages to appropriate staff inside or outside of Community Care, scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information; monitoring appointment requests from multiple electronic sources; participating in huddles with other MSAs and/or clinical staff to determine the daily needs of Community Care Service, and verifying and updating demographics and insurance information. Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals. The MSA functions within CCS by assisting staff with mailing of unable to contact letters, coordinating delivery of authorization packets, collecting imaging CD requests from Release of Information and mailing to Veterans or outside facilities, calling for medical records, and completing consults by scanning medical records into the Veterans electronic health record.

Responsibilities

• apply general rules and policies relating to clinic functions, staff, and automated data processing methods in support of treatment to patients
• utilize a variety of patient data systems in scheduling patients for treatment and annotates patient records
• perform front desk duties, receives telephone call, and visitors to the MSA unit
• make and cancel appointments, review patient records for necessary information, and review patient demographics and insurance verification
• consult with clinic staff when processing physician scheduling and administrative orders
• assist staff with mailing of unable to contact letters, coordinating delivery of authorization packets, collecting imaging CD requests from Release of Information and mailing to Veterans or outside facilities, calling for medical records
• scheduling and rescheduling patients for treatment
• interviewing patients for appointments
• referring patients to other medical specialty clinics
• providing information to patients necessary to resolve VA Handbook complaints
• interacting with both internal and external customers
• reviewing and documenting medical outpatient and inpatient electronic health records, as well as administrative records
• verifying third party insurance and updating information in Insurance Capture Buffer system
• obtaining medical information from patients
• coordinating information and actions related to patient care and services
• scheduling appointments in accordance with VHA national scheduling guidelines
• refer all questions regarding medical attention to the appropriate health care team member
• independently performs a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting
• advises clinical staff on current administrative processes
• responsible for answering phones, relaying messages to appropriate staff inside or outside of Community Care, scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines
• scheduling, canceling, re-scheduling patient appointments and/or consults
• entering no-show information
• monitoring appointment requests from multiple electronic sources
• participating in huddles with other MSAs and/or clinical staff to determine the daily needs of Community Care Service, and verifying and updating demographics and insurance information
• coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals
• completing consults by scanning medical records into the Veterans electronic health record

Benefits

• Competitive salary and regular salary increases
• Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
• Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
• Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
• Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
• Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administration of Human Resource Programs
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees