Medical Support Assistant

Department of Veterans Affairs•Chesapeake, VA

32d•Onsite

About The Position

This position under Health Administrative Service (HAS) assigned to Hampton VA Community Based Outpatient Clinic located at the Western Branch Chesapeake CBOC Clinic and reports to the Supervisory Medical Support Assistant. The Medical Support Assistant (MSA) range from grade GS-3-5 is responsible for a range of duties that typify the full-performance level. The MSA typically schedules, cancels, and re-schedules patients' appointments and/or consults; enters no-show information; prepares for clinic visits; monitors both inpatient and outpatient appointments for areas of responsibility; ensures that encounter forms are completed in order to obtain appropriate workload credit; verifies and updates demographics and insurance information; processes all emergency and non-emergency transfers to other VA facilities or to private hospitals; and performs/facilitates basic eligibility, co-pay and preauthorization requirements for specific coverage (such as TRICARE, sharing agreements, etc.). Duties also includes but are not limited to: Responsible for identifying incomplete encounter information and communicating findings to providers to facilitate accurate workload credit and revenue collection. Explains VA's mandate to collect insurance information to Veterans, their families, and other eligible patients. Contributes to the revenue collection process by identifying patients with third party insurance. Monitoring appointment requests from multiple electronic sources. Promotes veteran registration for and utilization of MyHealthEVet (MHV), online personal health record for Veterans. Performs In-Person Authentication (IPA) for Veterans requesting initial access to individually - identifiable health information with/in the MyHealthEVet web-based application. Promotes to Veterans their options with Virtual Lifetime Electronic Record (VLER). Ensures that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) through scanning hardware and Vista Imaging software. Screens/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes. Relays information to appropriate clinical staff through approved message systems or CPRS using established procedures. Supports patient safety standards through correct identification of all patients through use of two forms of identification, Veterans Health Identification Card (VHIC) and full Social Security Number. Validates and updates patient demographic information. Schedule appointments in a timely manner. Notifies his/her supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframes. Daily review of active/pending consults, Recall list and Audiocare communications for accuracy and disposition. Responsible for accurate appointment management and the coordination of all administrative information between the professional staff and the patient. Provides administrative support to physicians, physician's assistants, nurses, advanced registered nurse practitioners, dietitians, social workers, and other administrative and professional staff throughout the clinic area. Must provide excellent customer service and must adhere to VA local, National and Service policies and procedures. Other duties as assigned.

Responsibilities

Responsible for identifying incomplete encounter information and communicating findings to providers to facilitate accurate workload credit and revenue collection.
Explains VA's mandate to collect insurance information to Veterans, their families, and other eligible patients.
Contributes to the revenue collection process by identifying patients with third party insurance.
Monitoring appointment requests from multiple electronic sources.
Promotes veteran registration for and utilization of MyHealthEVet (MHV), online personal health record for Veterans.
Performs In-Person Authentication (IPA) for Veterans requesting initial access to individually - identifiable health information with/in the MyHealthEVet web-based application.
Promotes to Veterans their options with Virtual Lifetime Electronic Record (VLER).
Ensures that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) through scanning hardware and Vista Imaging software.
Screens/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.
Relays information to appropriate clinical staff through approved message systems or CPRS using established procedures.
Supports patient safety standards through correct identification of all patients through use of two forms of identification, Veterans Health Identification Card (VHIC) and full Social Security Number.
Validates and updates patient demographic information.
Schedule appointments in a timely manner.
Notifies his/her supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframes.
Daily review of active/pending consults, Recall list and Audiocare communications for accuracy and disposition.
Responsible for accurate appointment management and the coordination of all administrative information between the professional staff and the patient.
Provides administrative support to physicians, physician's assistants, nurses, advanced registered nurse practitioners, dietitians, social workers, and other administrative and professional staff throughout the clinic area.
Must provide excellent customer service and must adhere to VA local, National and Service policies and procedures.
Other duties as assigned.