Medical Support Assistant
About The Position
The Greater Los Angeles VA Health Care System is seeking two (2) highly energetic candidate to fill an Medical Support Assistant vacancy for the Greater Los Angeles Health Care System. This position is located on a (Inpatient Ward). The ideal candidates resume must be skilled in customer service with the ability to identify customer concerns and ensure overall customer satisfaction and resolution, ability to operate computer programs, and scheduling of appointments. The Medical Support Assistant (MSA) interact with both internal and external customers providing exceptional customer service and ensuring overall customer satisfaction. Candidates will be reviewed for minimum qualifications as outlined in the qualifications section of this announcement and referred to the Greater Los Angeles VA Health Care System MSA Interview panel. Ideal candidates resumes must be skilled in customer service, identify customer concerns, customer satisfaction and resolution, ability to operate computer programs, and scheduling of appointments. In addition, you will be contacted by various entities within Human Resources to begin all pre-employment processes and must satisfy all condition of employment before a firm offer of employment is made.
Requirements
- skilled in customer service
- identify customer concerns
- customer satisfaction and resolution
- ability to operate computer programs
- scheduling of appointments
- six months of customer service experience in a position that required daily direct customer interactions
Responsibilities
- Serving as the initial point of contact for the Inpatient Ward
- Scheduling patient appointments
- Tracking, reviewing, and responding to electronic orders, consults and other elements in the electronic medical record and medical systems
- Posting appointments
- Providing excellent customer service
- Ensures that all required activities have been completed prior to discharged
- Process patient information (admits, bed switches, provider changes and transfers) in various medical systems
- Verifying orders are accurate
- Notifying staff of STAT and emergency orders
- Maintain, review and update patient records according to set procedures
- Coordinates the release of information to various organizations in support of direct patient care needs
- Ensures all patient requests are noted in charts
- Respond to technical questions from patients or family members
- Cover staffing shortages to ensure the overall function of Health Administrative Service
- Work rotated weekends and holidays throughout the year as needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Administration of Human Resource Programs
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
