Medical Support Assistant

Joseph Spine Institute•Tampa, FL

About The Position

The Medical Support Assistant is a medical administrative assistant and provides injection scheduling support while traveling between our Riverview, Safety Harbor and Tampa, Florida locations with an assigned Physician. Maintains effective and organized systems to ensure efficient injection schedules, coordinated appointment scheduling, and timely patient flow. Provides a smooth and pleasant patient experience and ensures physician’s clinic and injection schedules are organized and accurate. This is a two-part administrative role. PHYSICIAN SUPPORT ESSENTIAL RESPONSIBILITIES: Coordinates Physician’s office schedule to maximize efficiency between clinics, meetings, and conference calls and administratively assists to keep Provider on task. Communicates effectively and flexibly responds to changing demands to ensure smooth workflow and continuity of appointments. Triages telephone messages and returns calls to provide prompt answers to patients/physicians/pharmacies/attorneys, etc. Completes FMLA, Disability, and Handicap Parking Permit documentation. Collaborates effectively with coworkers, management, patients, visitors, and physicians to achieve Practice goals. Rooms, interviews, and transports patients via wheelchair making appointment and scheduling adjustments as required. Addresses scheduling, authorization, and billing issues with an appropriate sense of urgency to ensure timely and successful resolutions. Performs other non-clinical duties as directed or assigned. INJECTION (PROCEDURE) SUPPORT ESSENTIAL RESPONSIBILITIES: Coordinates and schedules injections, procedures, and follow up appointments as designated by physicians to meet timing, physician, and facility requirements. Sets up arrangements for special equipment and surgical materials for weekly injection schedule. Provides patients with generic preoperative information sheets and advises patients of preoperative procedure requirements. Obtains accurate information from patients and ensures all registration and release forms are completed. Completes Health and Physical Examination Forms by facility. Executes all patient documents as required for each procedure and facility. Maintains files and patient records in a confidential manner consistent with HIPAA rules. Performs other administrative, non-clinical duties as directed or assigned.

Requirements

High School Diploma
Minimum 2 (two) years related experience working in an orthopedic spine practice, pain management center, chiropractic clinic, or hospital preferred
Minimum of 2 (two) years surgical scheduling experience, including insurance preauthorization and patient data collection – preferably in an orthopedic spine or similar practice preferred
Highly organized, multitasks with a sense of urgency, utilizes good judgment, and possesses strong problem-solving skills
Proficient in Microsoft Suite, AllScripts EHR, Adobe, and Dropbox
Able to reliably travel between Riverview, Safety Harbor and Tampa, FL offices as clinic schedule dictates
Ability to download and use a multi-factor authentication (MFA) Authenticator application on personal mobile device is required for secure access to business-related systems and platforms
Works effectively both independently and as a team member with physicians, management, and other staff
Provides superior patient care, exceptional customer service, and practices professional email, telephone etiquette, and interpersonal skills
Demonstrates willingness to learn, grow, and succeed as part of a team
Remains calm under pressure and manages time efficiently in a fast-paced, constantly changing environment
Outstanding attention to detail, highly professional/accurate written skills, and clear/concise/collaborative verbal communication skills
Exudes a sense of urgency while remaining personable, calm, professional, and cooperative
Ability to effectively understand, follow, and communicate oral and written instructions in English.
Must read, write, and speak English fluently to ensure clear work-related communication and patient safety

Nice To Haves

Associates degree minimum in healthcare preferred

Responsibilities

Coordinates Physician’s office schedule to maximize efficiency between clinics, meetings, and conference calls and administratively assists to keep Provider on task.
Communicates effectively and flexibly responds to changing demands to ensure smooth workflow and continuity of appointments.
Triages telephone messages and returns calls to provide prompt answers to patients/physicians/pharmacies/attorneys, etc.
Completes FMLA, Disability, and Handicap Parking Permit documentation.
Collaborates effectively with coworkers, management, patients, visitors, and physicians to achieve Practice goals.
Rooms, interviews, and transports patients via wheelchair making appointment and scheduling adjustments as required.
Addresses scheduling, authorization, and billing issues with an appropriate sense of urgency to ensure timely and successful resolutions.
Performs other non-clinical duties as directed or assigned.
Coordinates and schedules injections, procedures, and follow up appointments as designated by physicians to meet timing, physician, and facility requirements.
Sets up arrangements for special equipment and surgical materials for weekly injection schedule.
Provides patients with generic preoperative information sheets and advises patients of preoperative procedure requirements.
Obtains accurate information from patients and ensures all registration and release forms are completed.
Completes Health and Physical Examination Forms by facility.
Executes all patient documents as required for each procedure and facility.
Maintains files and patient records in a confidential manner consistent with HIPAA rules.
Performs other administrative, non-clinical duties as directed or assigned.