Medical Support Assistant

Department of Veterans Affairs • Loma Linda, CA

35d • Onsite

About The Position

The Loma Linda VA Health Care System is seeking candidates to fill a Medical Support Assistant vacancy within the Health Administration Services. The ideal candidate's resume will articulate exceptional skills in customer service with the ability to identify customer concerns and ensure overall customer satisfaction and resolution, ability to operate computerized programs, and scheduling of appointments.

Responsibilities

• Scheduling, canceling, re-scheduling patient's appointments and/or consults
• Entering no-show information
• Monitoring electronic wait lists
• Preparing for clinic visits
• Establishing and maintaining medical outpatient and inpatient charts as well as administrative records
• Monitoring both inpatient and outpatient appointments for areas of responsibility
• Obtaining medical information from patients
• Coordinating information and actions related to patient care and services
• Ensuring encounter forms are completed in order to obtain appropriate workload credit
• Verifying and updating demographics and insurance information
• Processing all emergency and non-emergency transfers to other VA facilities or private hospitals
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administration of Human Resource Programs
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees