Medical Support Assistant (Advanced)

Department of Veterans Affairs • Trenton, MI

36d • Onsite

About The Position

The Advanced Medical Support Assistant provides work relating to the care and treatment of patients. Serves as a point of contact for scheduling appointments, tracking, reviewing, and responding to electronic orders, consults, and other elements in the patient record and medical systems. This is an Open Continuous Announcement that will be used for filling Advanced Medical Support Assistants for any of the facilities/services located within the John D. Dingell VA Medical Center through December 31, 2025. Qualified applicants will be referred as vacancies become available. We utilize Open Continuous announcements to accept applications in anticipation of vacancies. Extended announcements provide us a readily available source of applicants do when vacancies do occur. If a vacancy does not occur, no further notification concerning the announcement will be provided. The work includes but is not limited to, scheduling patient appointments, tracking, reviewing, and responding to electronic orders, consults, and other elements in the electronic medical record and medical systems. This series includes work that requires a practical knowledge of computerized data entry, information processing systems and software related to patient care, the healthcare system's organization and services, basic rules and regulations governing visitors and patient treatment, knowledge of standard procedures, utilizing medical records, and medical terminology. Provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. Recommends changes to existing clinic procedures based on current administrative guidelines. Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates with the patient care team to review clinic appointment availability to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics, and makes adjustments as necessary. Develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies. Process incoming patient secure messaging and coordinates with care team as appropriate; participates in team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; identifies incomplete encounters and communicates findings to providers; as needed; assists the team to reinforce the plan of care and self-help solutions; enters appropriate information into the electronic record; monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure; manages patient systems to verify and validate accuracy and resolve issues; evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informs team members about shared patients.

Requirements

• practical knowledge of computerized data entry
• knowledge of information processing systems and software related to patient care
• knowledge of the healthcare system's organization and services
• knowledge of basic rules and regulations governing visitors and patient treatment
• knowledge of standard procedures
• knowledge of utilizing medical records
• knowledge of medical terminology

Responsibilities

• scheduling patient appointments
• tracking, reviewing, and responding to electronic orders, consults, and other elements in the electronic medical record and medical systems
• providing specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model
• recommending changes to existing clinic procedures based on current administrative guidelines
• coordinating with the patient care team to review clinic appointment availability
• developing and/or maintaining effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies
• processing incoming patient secure messaging and coordinates with care team as appropriate
• participating in team meetings to manage, plan, problem solve, and follow-up with patient care
• identifying incomplete encounters and communicates findings to providers
• assisting the team to reinforce the plan of care and self-help solutions
• entering appropriate information into the electronic record
• monitoring pre-appointment information and/or requirements to assure readiness for patient visit/procedure
• managing patient systems to verify and validate accuracy and resolve issues
• evaluating patient information and clinic schedule lists to determine whether the patient requires an immediate appointment
• informing team members about shared patients

Benefits

• Competitive salary and regular salary increases.
• Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year).
• Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child
• Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66
• Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
• Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
• Telework: AD-HOC may be authorized per Agency policy

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administration of Human Resource Programs
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees