Medical Support Assistant (Advanced)

Department of Veterans Affairs•Worcester, MA

65d•Onsite

About The Position

The AMSA positions are in multiple service lines at the VA Central Western Mass Healthcare System, located on multiple campuses. These position are full time. Most shifts are scheduled during the day but some shifts could be evenings, nights, and include weekends/holidays and may work tours other than their regular scheduled tour, including working evenings, nights, weekends/holidays to cover shortages or high patient volume. Shift changes will be considered based on patient and facility needs. These positions serve as a Medical Support Assistant (Advanced) at VA Central Western Massachusetts Healthcare System. Position is responsible for a wide range of assignments and provides administrative support to the assigned section.

Responsibilities

Supports clinics regarding clinic profile management.
Collects and updates insurance information from Veterans, family members and other eligible patients.
Prepares correspondence and memos as needed.
Screens/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes.
Ensures data is entered into VISTA accurately and scans documents into VISTA Imaging within 24 hours of entering the data into VISTA if applicable.
Promotes Veterans registration for and utilization of MyHealthyVet (MHV) and kiosks usage.
Follows procedures regarding Community Care referrals.
Serves as the initial point of contact for units, clinics, patients, call centers, Care in the Community regarding various aspects of patient appointments and referrals.
Enters Veterans seeking emergent/urgent care, scheduling appointments accurately.
Pre-Registers Veterans during check-in and utilizing call lists and telephones Veterans before their scheduled visits. Incumbent updates all patient demographics.
Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient.