Medical Staff Services Specialist

Iris Telehealth • Austin, TX

2d

About The Position

At Iris Telehealth, our ability to deliver mental health services to underserved communities depends on licensed, credentialed clinicians being in the right place at the right time. The Medical Staff Services Specialist (MSS Specialist) is the operational backbone that makes that possible — ensuring every provider file is accurate, every deadline is met, and every stakeholder has what they need to move forward.
This role sits at the heart of our Clinical Operations team, supporting a rapidly growing telepsychiatry footprint across clinics and hospitals nationwide. By owning the end-to-end credentialing lifecycle and serving as the connective tissue between our clinicians, partners, and credentialing platform, you directly fuel our mission: faster credentialing means faster access to care.

Requirements

• Have at least 18 months of medical credentialing experience; however, demonstrated skills, behaviors, and readiness to take ownership matter more to us than a specific number of years
• Bring exceptional attention to detail — you’re orderly, thorough, and accurate when managing complex paperwork, credentialing files, and platform data
• Communicate clearly and professionally in writing and by phone, ensuring internal and external stakeholders always understand status and next steps
• Can manage multiple competing priorities in a fast-moving, dynamic environment without dropping the ball
• Are self-motivated, results-focused, and bring a strong work ethic and team-oriented mindset
• Are proficient with Microsoft Office Suite, Adobe, Outlook, and comfortable navigating multiple systems simultaneously

Nice To Haves

• Have startup or healthcare operations experience (a plus, but not required)
• A bachelor’s degree or equivalent relevant experience is helpful, but we’re most interested in your skills, capabilities, and ability to learn and grow in the role.

Responsibilities

• Input providers and requests into our credentialing platform (Medallion), including initializing implementations, demographic updates, and offboarding and inactivating providers
• Support the Credentialing and Medical Executive Committee
• Respond to requests related to licensing, NP supervision requirements, go-live timeline estimates, billing and/or prescribing issues, etc.
• Perform quality assurance for licensing and credentialing accuracy and timeliness
• Support the practice management team in monitoring internal credentialing, licensing, and external credentialing file statuses for providers in implementation; respond to Practice Managers’ specific questions on licensing and credentialing status as needed
• Liaise with our credentialing service account manager on flagged files and report status updates to the Director of Medical Staff Services and Accreditation
• Coordinate malpractice insurance coverage for providers, including liaising with the carrier to obtain Certificates of Insurance (COIs), maintaining accurate coverage records, and supporting annual policy renewal processes; manage state patient compensation fund requirements as applicable.
• Manage initial NP supervision setup, including CPA preparation and execution during implementations and upon supervising physician changes; facilitate ongoing review and renewal of supervision agreements in alignment with state regulations and partner bylaws.
• Communicate with practice managers about any requests escalated by the credentialing platform (e.g., unresponsive providers)
• Administer the credentialing file sign-off process
• Complete ad hoc information requests from operations or leadership, including pulling reports from the credentialing platform
• Enter support tickets for credentialing platform issues
• Support medical group leaders with miscellaneous tasks (e.g., reference forms)
• Monitor the credentialing inbox and complete tasks or forward to the credentialing platform as appropriate
• Train new team members and develop training materials
• Assist with the provider performance review and safety incident reporting program as needed
• Work on other projects and tasks as needed to support our providers, partners, medical group, and the work the credentialing platform does

Benefits

• Highly competitive compensation (base salary + bonus + stock options)
• Generous PTO policy + colleagues who insist on covering for you so you can truly unplug
• 100% of the premium cost of healthcare for you and 75% for your dependents
• $50/month for a gym membership
• $50/month for your cell phone bill
• 100% employer-paid life insurance coverage
• 401k Plan with company match
• Paid parental leave
• Optional: Short-term and long-term disability insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees