Medical Staff Services Specialist (Part Time)

Houston Methodist•Cypress, TX

13d

About The Position

At Houston Methodist, the Medical Staff Services Specialist position provides comprehensive support to the Medical Staff and Governing Body in matters of Medical Staff self-governance. Duties for this position are varied within the department and include one or more of the following: processes applications for appointment and reappointment to the Medical Staff and Allied Health Professionals; maintains current and accurate physician and privileging information for hospital information systems to support hospital operations and appropriate patient care; interacts daily with hospital staff, management, and members of the medical staff in applicable areas of Medical Staff Services and functions, including preparation and/or distribution of Emergency Call Schedules and/or physician compensation; and performs other preparatory and documentation functions related to the medical staff's general, department and committee meetings, as applicable Houston Methodist Standard PATIENT AGE GROUP(S) AND POPULATION(S) SERVED Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity. HOUSTON METHODIST EXPERIENCE EXPECTATIONS Provide personalized care and service by consistently demonstrating our I CARE values: INTEGRITY: We are honest and ethical in all we say and do. COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs. ACCOUNTABILITY: We hold ourselves accountable for all our actions. RESPECT: We treat every individual as a person of worth, dignity, and value. EXCELLENCE: We strive to be the best at what we do and a model for others to emulate. Practices the Caring and Serving Model Delivers personalized service using HM Service Standards Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words) Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

Requirements

High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
Three years of experience in the Medical Staff office, Credentialing/Privileging, and/or administrative function in healthcare
Three years of experience in word-processing and spreadsheet software, such as Microsoft Word and Excel, and database management.
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
Self-motivated, detail-oriented, energetic, and able to prioritize multiple projects
Knowledge of accreditation and certification regulations that relate to Medical Staff Services
Computer literacy, including ability to utilize various software programs to complete all job tasks described in job summary.
Must be proficient in word-processing, spreadsheet and presentation software such as Microsoft Word, Excel, and PowerPoint.
Experience with credentialing software preferred
Knowledge of medical terminology
Ability to complete work within designated time frames
Ability to offer suggestions to leadership and colleagues and implement change to enhance efficiency and organization of office operations
Ability to maintain confidentiality and privacy of practitioner files

Nice To Haves

CPCS - Certified Provider Credentialing Specialist (NAMSS) OR CPMSM - Certified Professional Medical Services Management (NAMSS)

Responsibilities

Assists with customer needs, handles resolution of complex problems/issues and notifies management of issue and resolution, such as physician onboarding and education (CME's) as related to scope of department.
Promotes a positive work environment and contributes to a dynamic, team-focused work unit that actively helps one other to achieve optimal departmental and organizational results.
Supports medical staff by performing one or more of the following functions:
Performs medical staff meeting management including logistics, scheduling, agenda, preparation/minutes and follow-up.
Manages ER call schedules as applicable.
Performs credentialing and privileging tasks such as but not limited to temporary/additional privileges, dependent allied health.
Responds to inquiries from other healthcare organizations as needed.
Performs physician compensation duties as applicable.
Performs analysis of applications/documents and internal audits on files.
Performs data analysis and investigates issues within the credentialing database; manages database as necessary.
Prepares for accreditation reviews and ongoing compliance with regulatory standards.
Adjusts work schedules to accommodate departmental/organizational needs.
Uses resources efficiently and does not waste supplies.
Participates in department and organizational projects and activities.
Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned.
Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.