Medical Staff Lead

Surgery Partners, Inc•Franklin, WI

12h•Onsite

About The Position

The Medical Staff Lead, also referred to as Clinical Office Leader, is a pivotal role responsible for ensuring exceptional clinic operations through effective and efficient patient and employee care. This individual is expected to be a culture leader, fostering an environment of excellence where team members take ownership of problems and opportunities. The lead will oversee Innovative Pain Care clinic(s) under the guidance of an assigned Clinical Site Supervisor, managing general site operations and addressing customer complaints related to the clinic(s). This position holds the authority to oversee and direct clinic personnel.

Requirements

2+ years of customer service experience
Able to read, write and communicate in English
Have cognitive skills for math, decision making and excellent communication skills

Nice To Haves

2+ years of health care experience preferred
Bachelor’s Degree preferred

Responsibilities

Be first point of contact for all clinical staff under their purview
Be part of various staff employee relations process with the division HR team
Work with divisional HR to facilitate HR initiatives at the clinic(s) under positions purview
Handle patient complaints in relation to the staff and the clinic(s)
Mentoring staff on HR topics as well as customer service and clinical care topics
Applies excellent customer service standards for all interactions with facilities providing data to OIW
Maintains patient confidentiality according to HIPAA guidelines
Follow all HIPAA & OSHA standards
Other tasks as required by provider
Other tasks and responsibilities as assigned