Medical Staff Lead

Surgery Partners Careers•Franklin, WI

1d•Onsite

About The Position

The Medical Staff Lead, also known as Clinical Office Leader, works closely with the team to ensure exceptional clinic operations through effective and efficient patient and employee care. This role emphasizes culture leadership, fostering a culture of excellence where team members take ownership of problems and opportunities. The individual will be responsible for a single clinic or a territory of clinics, reporting to an assigned Office Manager. Key responsibilities include people management, handling clinic Human Resource functions, managing staff, and addressing customer complaints. The position involves overseeing clinic personnel, providing direction, managing staff scheduling, labor, basic employee relations, and performance. It also covers maintaining the professional appearance of the clinic, ensuring adequate supplies, and promoting teamwork and communication.

Requirements

Bachelor’s Degree or higher, preferrable in Human Resource, Business, or Heath Care
2+ years of Human Resource experience
2+ years of customer service experience

Nice To Haves

2+ years of health care experience preferred

Responsibilities

Create schedules for the Receptionist, Medical Assistants, and Office Administrative staff
Monitor, Approve, and deny PTO requests for the Receptionist, Medical Assistants, and Office Administrative staff
Be first point of contact for all clinical staff under their purview
Manage staff operational quota by handling the interviewing and onboarding process for all clinics under their purview
Be part of various staff employee relations process with the division HR team
Work with divisional HR to facilitate HR initiatives at the clinic(s) under positions purview
Handle patient complaints in relation to the staff and the clinic(s)
Mentoring staff on HR topics as well as customer service and clinical care topics
Applies excellent customer service standards for all interactions with facilities providing data to OIW
Maintains patient confidentiality according to HIPAA guidelines
Follow all HIPAA & OSHA standards
Other tasks as required by provider
Other tasks and responsibilities as assigned