Medical Scheduler - ENT Office, Clifton Park

Albany Medical Center•Clifton Park, NY

23d•Onsite

About The Position

Medical Scheduler, Clifton Park ENT Office Work Schedule: Monday – Friday Welcome to Albany Medical Center, providing excellent care to our community each day. We have an exciting opportunity for health care employees or entry level candidates looking to join our Front Office team as a Medical Scheduler. The Medical Scheduler provides advanced clerical support and fosters coordination of functions for effective operation and administration of office functions. Demonstrates a high degree of knowledge and competence in our electronic health record and scheduling system. An ideal candidate must be able to multi-task in a fast-paced environment, both independently and on a team. This is a full-time position (40 hours/week) Monday – Friday during normal business hours of 8:00AM-4:30PM. Position Summary: Register patients, update insurance information, schedule visits, and other duties as assigned to coordinate patient appointment scheduling. Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any questions. Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow. Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role. Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center. Interact with a diverse patient population. Utilize the electronic medical record to maintain patient records via registration process and scan functionality. Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies. Be knowledgeable of and adhere to payer requirements for referrals and authorization within the scope of the specialty they are assigned. Schedule follow up appointments, referrals and prior authorization for patient schedule visits as needed. Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance company Answer incoming phone calls and direct appropriately to team members Conveys professional image by adhering to the established dress code.

Requirements

High School Diploma/G.E.D. - required
Excellent customer service skills
Ability to multi-task in a high patient volume unit
Ability to learn and utilize resources
Strong time management skills
Ability to review information and draw appropriate conclusions
Good judgement and ability to problem solve; escalate issues as needed
Strong teamwork skills and work ethic

Nice To Haves

2-3 years office experience or one year of related experience in a medical practice - preferred
Experience using an electronic health record and Microsoft Office a plus.

Responsibilities

Register patients
Update insurance information
Schedule visits
Coordinate patient appointment scheduling
Discuss financial obligation and explaining regulatory forms
Answer questions
Complete accurate registration and to support the clinical workflow
Support plans, policy and procedures, and initiatives within scope of their departments expectations and role
Represent AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center
Interact with a diverse patient population
Utilize the electronic medical record to maintain patient records via registration process and scan functionality
Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies
Be knowledgeable of and adhere to payer requirements for referrals and authorization within the scope of the specialty they are assigned
Schedule follow up appointments, referrals and prior authorization for patient schedule visits as needed
Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance company
Answer incoming phone calls and direct appropriately to team members
Conveys professional image by adhering to the established dress code