Medical Records Supervisor

Community Health Centers of the Rutland Region • Rutland Town, VT

3d

About The Position

Community Health is a primary care network that provides nationally-recognized programs, a focus on wellness, dental, behavioral health and pediatric specialties, walk-in Express Care, a culture of community and quality health care that almost everyone, insured or uninsured, has come to depend on. As an equal opportunity employer, we offer a team-oriented, collaborative work environment for close to 400 employees at eight different locations in Rutland and southern Addison counties.

POSITION SUMMARY:

Under the direction of the Patient Access Manager, the Medical Records Supervisor is responsible for assisting in the day-to-day operations of the Patient Access Medical Records and help with the training of medical records staff.

Requirements

• Associate degree preferred or equivalent experience.
• Minimum of 5 years of experience in medical office setting
• Knowledge of medical records and customer service
• Knowledge of computer applications and word processing
• Prior experience working with medical insurance.

Nice To Haves

• Knowledge of Medent or other EMR software preferred.

Responsibilities

• Oversees the daily activities of the medical records staff, ensuring work assignments are distributed appropriately and staff are equipped with the necessary resources for success.
• Monitors performance, provides constructive feedback, and coaches staff to achieve departmental goals.
• Conducts regular training sessions, fostering professional development, and maintaining a collaborative, supportive work environment.
• Responsible for quality assurance within medical records processes and ensures compliance with relevant policies and regulations.
• Effective communication and leadership to guide the team, address challenges, and maintain high standards of service and accuracy throughout all medical records activities.
• Competent in the Medent and Medical Records Processes.
• Strong knowledge and accuracy in patient registration and insurance entry.
• Process strong attention to detail and analytical skills
• Resolve patient/customer complaints in a timely manner.
• Maintaining current knowledge of HIPAA.
• Provide training and oversite of medical records operations.
• Review medical record entries and processing to give feedback to appropriate staff.
• Provide on-going education to medical records staff and front office staff across all locations (as needed).
• Reporting to the Patient Access Manager, has input into the selection of staff, training employees, planning, assigning, and directing work, addressing complaints and assist in resolving problems.
• Participates in improvement projects, initiatives, and related training in areas of responsibility.
• Attends required meetings
• Participates as a team player
• Assumes other tasks as assigned

Benefits

• Work Life Balance
• Generous Time Off
• Medical, dental, and vision insurance.
• Health savings account option.
• Robust 403 (b) retirement savings plan, with employer match and 100% vesting schedule.
• Comprehensive Wellness Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 1-10 employees