Medical Records Specialist

KECHES LAW GROUP PC•Milton, MA

4d•$26 - $26•Onsite

About The Position

Positions Overview: The Medical Records Specialist (MRS) reports to both the Department Manager and the Site Director. The MRS will enhance the effectiveness of the department by providing superior service in requesting medical records. This role is based in our Milton, MA office and qualified candidates must be able to commute to the office on a daily basis.

Requirements

High School diploma or equivalent
Strong computer skills, with experience in Microsoft Office
Strong clerical and organizational skills, with attention to detail
Strong written and oral communication skills, excellent phone etiquette
Strong Customer Service
Ability to work independently with minimal supervision
Familiarity with medical records terminology preferred
Must be energetic, well organized, and have the ability to multi-task

Nice To Haves

Familiarity with medical records terminology preferred

Responsibilities

Requests medical records and bills from doctors’ offices, hospitals, urgent cares, etc.
Exhibits exceptional phone presence while making designated outbound calls daily for records retrieval.
Manages incoming/out-going phone calls in a professional and courteous manner.
Maintains accurate reports of records request and follows up on request status
Represents attorney(s) by communicating and obtaining information, following up on delegated assignments, and knowing when to act and when to refer matters to the attorney(s)
Maintains client confidence by keeping client/attorney information confidential
Enhances the reputation of the department and the organization by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to the position
Performs other duties as required.