Medical Records Coordinator - Hybrid/Durham

Avance Care • Durham, NC

5d • Hybrid

About The Position

Avance Care is dedicated to raising the standard of healthcare. As one of North Carolina’s largest networks of independent primary care practices, we deliver comprehensive, patient-centered care that prioritizes the physical, mental, and emotional well-being of our patients. We are looking for a detail-oriented and customer-focused Medical Records Coordinator to join our team. This role plays a crucial part in ensuring the seamless operation of our Medical Records Department, serving as a key liaison between physicians, medical offices, third-party requesters, and patients. The ideal candidate will provide exceptional customer service while maintaining strict compliance with HIPAA regulations and safeguarding patient confidentiality. A minimum of 1 year of experience in medical administration or medical records is required.

Requirements

• A minimum of 1 year of experience in medical administration or medical records is required.
• Strong verbal and written communication skills.
• Ability to maintain confidentiality and uphold HIPAA compliance.
• Strong computer skills, including proficiency in EMR systems and Microsoft Office.
• Excellent attention to detail and organizational skills.
• Ability to work both independently and as part of a team.
• Effective time management and workload prioritization.
• Strong multitasking abilities in a fast-paced environment.

Responsibilities

• Maintain confidentiality of patient information in compliance with HIPAA laws.
• Ensure all medical record documentation is accurately assigned to the intended patient and recipient.
• Serve as the first point of contact for phone calls and emails from third-party requesters and patients regarding medical record requests.
• Support the Medical Records Department with various clerical and administrative tasks.
• Stay knowledgeable about federal, state, and local regulations regarding patient confidentiality and the release of protected health information (PHI).
• Maintain professional phone and email etiquette when communicating with patients, staff, and external medical offices.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees