Medical Receptionist (English and Armenian Speaking Required)

Los Angeles Center for Ear, Nose, Throat and Allergy•Glendale, CA

3h•Onsite

About The Position

Medical Receptionists are the first contact all patients will interact with will be with the Medical Receptionist. You must treat people with respect and compassion. You are expected to be friendly and helpful and always remember that we deal with patients and they are our customers. It is important to remember that many of these people are sick and/or seeking help. It is your job to ensure their journey to LA CENTA is comfortable and convenient and provides a great first impression.

Requirements

HS Diploma/ GED Required
1-2 years operator PBX/switchboard experience
At least 1 year of front desk/ patient experience in a medical setting
Will work in Glendale CA location
Excellent communication skills with patients, physicians, and staff
Excellent organizational, interpersonal and decision-making skills
Ability to work in a relatively unsupervised environment with a high degree of accuracy
Computer literate, ability to type at least 40 wpm and MUST speak Armenian

Nice To Haves

Ear Nose Throat & Allergy specialty clinic experience preferred
General knowledge of HIPAA and CPT codes

Responsibilities

Welcomes and greets patients and visitors, in person or on the telephone; answering or referring inquiries.
Verifies insurance/eligibility information and ensures appropriate forms are signed and dated.
Verifies patient demographics and insurance information when scheduling appointments.
Optimizes patients' satisfaction, physician time, and treatment room utilization by notifying back office staff when patients have arrived (if applicable).
Prepares lab requisition forms as requested by physicians (if applicable).
Scans Radiology and Lab requisitions to patient files (if applicable).
Records outcome of reminder calls made to patients scheduled for procedures, Radiology, Labs and in-office appointments in AdvancedMD
Keeps patient appointments on schedule by reviewing service delivery compared to schedule; and notifying Manager/Supervisor of service delays.
Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area (if applicable).
Ensures availability of treatment information by filing and retrieving patient records.
Maintains patient accounts by obtaining, recording, and updating personal and financial information.
Helps patients in distress by responding to emergencies.
Protects patients' rights by maintaining confidentiality of personal and financial information.
Maintains operations by following policies and procedures; reporting needed changes.
Contributes to team effort by accomplishing related results as needed.
Assist in the creation of new patient welcome packets.
Consistently exhibits behavior and communication skills that demonstrate LA CENTA commitment to superior customer service, including quality, care and concern with each internal and external customer.
Demonstrates knowledge of the complete operation of switchboards and follows opening and closing switchboard procedures according to site-specific policies (if applicable).
Handles all phases of telephone communications, including scheduling in-office appointments, allergy testing and obtains test authorizations.
Routes all calls to appropriate departments and takes accurate and neat messages and forwards them in a timely manner.
Handles all emergency calls appropriately according to site-specific policies.
Maintains accurate directories of providers’ phone numbers.
Maintains accurate daily schedule and communicates as appropriate.
Maintains awareness of duties of each department in order to process calls efficiently.
Acts as translator as needed with patients and as requested by physicians (if applicable).
Assists with entering information into the EMR system.
Requests patient records as needed for physicians (if applicable).
Inform physicians when consults are requested.
Reports urgently needed switchboard equipment repairs to Supervisor/Manager.
Uses, protects, and discloses patients’ protected health information according to HIPPA guidelines.
Adheres to safety policies and procedures at all times.
Practice discretion about internal clinical policies and procedures when speaking to patients.
Perform other duties as assigned.