Receptionist Bilingual Spanish and English Required

Cole Health•San Antonio, TX

3h•Onsite

About The Position

Front Desk Receptionist to join our rapidly growing team. Hours: Monday through Friday 9am - 5pm (35 hours to start and build to 40 hours/week) Location: South San Antonio - 4360 Greco Drive, San Antonio, TX 78222 Under the general supervision of the Authorizations & Billing Manager, the Front Desk Receptionist is responsible for providing a welcoming environment and providing an excellent customer service experience for our patients. The successful candidate must be a charismatic and positive person who can manage multiple tasks simultaneously in a fast-paced work environment, is detail oriented, motivated to succeed, and learns quickly. The Front Desk Receptionist should be capable of working independently, take initiative, have excellent communication skills with an outstanding professional presentation, and be able to work collaboratively with all departments and patients in the clinic. Additional responsibilities to include assisting with projects assigned by Facilities Manager, and/or Executive team, based on clinic needs.

Requirements

Excellent customer service and communication skills
Accurate data entry
Ability to work as a team member
Management of multiple tasks simultaneously
Motivation to succeed
Strong organization with attention to detail
Empathetic personality with concern and respect for patients’ needs
Composure under pressure
Respectful treatment of patients and co- workers
High school diploma or GED
Two years’ experience in reception / administrative role; preferably in a healthcare setting
Flexibility in work hours
Proficient in Microsoft office suite.
Ability to lift 40 pounds

Responsibilities

Serve as point of contact for all incoming calls. This will require working with a multi-line phone system
Check in patients, collect co-payments
Accurately input client and insurance information into clinic systems, or update data as needed
Serve as liaison between patients and clinical staff: once evaluation / reassessment / discharge is complete, fax to PCP/PCM
Work collaboratively with other admin team members
Communicate to providers when clients have been added or deleted from their schedules
Build and maintain relationships with families and staff
Help to enforce company policies
Communicate with team members when there are insurance/statement related scheduling issues
Maintain the lobby for clean and professional appearance. The lobby is the first impression when clients come in; start dishwasher as needed throughout the day & at the end of the shift
Be available to help with children when needed. This can be any from helping to clean a mess to helping with transition coverage