Medical Receptionist

EVMS•Virginia Beach, VA

26d•Onsite

About The Position

This position is the primary point of contact for the management of medical records of patients at the Department of OB/GYN Princess Anne Maternal Fetal Medicine, OB Generalist, Advanced Gynecological Surgery, and Urogynecology office. The position is also responsible for front desk registration and scheduling.

Requirements

High school diploma.
One (1) year office/clerical experience required.
Professional, customer service-oriented individual is required.

Nice To Haves

Experience performing related functions in a medical practice is preferred.
Previous front desk customer service experience will be considered.

Responsibilities

Maintain Medical Records Releases
Maintain Medical Records Requests
Monitor and respond to medical records requests via voicemails messages, EPIC, or fax requests.
Sort incoming faxes daily to distribute to appropriate divisions/staff.
Retrieve medical documents from all divisions to be scanned.
Scan documents into appropriate charts daily.
Responds to Release of Information requests in accordance with the Medical Group HIPAA Compliance Policies.
Check Medical Records tasks in accordance with Medical Group Standards.
Compliance with Policies and Procedures within the Department of Maternal Fetal Medicine, OB/GYN, and EVMS Policies and Procedures.
Perform other duties as assigned, according to the individual departmental needs.
Check in and register patients.
Confirm and update patient registration information at each visit.
Scan insurance card and picture ID into EPIC system at each visit.
Collect all co-pays and payments and complete cash journals daily.
Answering telephone with standardized phone room system in accordance with Medical Group Standards.
Communicating with patients regarding self-pay agreements.
Complete EPIC tasks in accordance with Medical Group Standards.
Invite patients to MyChart system through EPIC.
Check insurance eligibility through EPIC system along with using Availity and Medicaid online resources.
Send tasks for all preauthorization needed.
Schedule patients in adherence to Medical Group standards.
Maintain correct scheduling in all divisions.