Medical Receptionist - 9N Surgical Stepdown Unit - Part-Time Monday - Friday 7 pm - 11 pm

Vanderbilt University Medical Center•Nashville, TN

1d•Onsite

About The Position

Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research. The Medical Receptionist supports delivery of patient care by providing clerical and receptionist services to patients, families, visitors, staff, physicians, departments that support patient care, and all other customers of a Patient Care Unit with regular guidance. This role facilitates efficient workflow, supports appropriate use of technology, and fosters effective communication. The Surgical Stepdown unit (9 North) is a 27-bed progressive care inpatient adult unit. Our unit is a critical care unit that specializes in the care of the post-operative surgical patient including thoracic surgery, oncology-endocrine surgery, emergency general surgery, and head & neck surgery, among others. The patients admitted to the surgical step-down unit generally require cardiac monitoring, continuous pulse-oximetry, and more frequent assessments and interventions than can be provided in the general acute care setting. Our focus is to provide high quality intensive patient care with a wide variety of surgeries and diagnosis. Our unit provides our staff with the opportunity for professional and personal growth in a fast-paced work environment. This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth. Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled. VUMC is the largest private employer in Middle Tennessee, with a growing team and expanding footprint in towns and communities across the region. They employ more than 28,000 people who work in inpatient and outpatient clinical care, research, and graduate medical education as well as critical supporting roles in administration, information technology and informatics, finance, legal and community affairs, communications and marketing, fund-raising, groundskeeping and facilities, and many more. Their growing health system has more than 1,700 licensed hospital beds across multiple hospitals and hundreds of outpatient clinic and surgical locations. They serve the community with many unique and specialized services including a Level 1 Trauma Center, a highly experienced Transplant Center, a National Cancer Institute-designated Comprehensive Cancer Center, Lung Institute, Burn Center and more. VUMC is consistently considered among the nation’s best hospitals, including being nationally ranked in multiple medical specialties for treating the most complex conditions in adults and children by US News and World Report. Monroe Carell Jr. Children’s Hospital at Vanderbilt ranked as the No. 1 children’s hospital in the southeast in 2024.

Requirements

High School Diploma or GED
Less than 1 year of relevant work experience
Customer Service (Novice): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
Patient Documentation (Fundamental Awareness): The ability to receive and record patient information.
Telephone Skills (Fundamental Awareness): Knowledge of the skills, procedures, attitudes, etiquette and competencies necessary for successful telephone communication with customers.

Nice To Haves

One year of previous experience in a hospital setting
Flexible availability
Professionalism and reliability
Excellent communication and teamwork skills
High emotional intelligence

Responsibilities

Processes orders according to guidelines, follows computer downtime procedures.
Enters and updates information in computer system to assure current information and retrieves data accurately.
Maintains unit log according to guidelines, makes follow up appointments, and performs discharge related clerical tasks.
Responds to patient call system and patient requests providing clear, current information to families, visitors and staff.
Uses telephone, patient call system, beeper/paging system, fax/copy machine, scanning, unit specific monitoring devices, pneumatic tube system and to facilitate flow of communication, equipment and supplies.
Orders, maintains and uses supplies in a cost effective manner.
The responsibilities listed are a general overview of the position and additional duties may be assigned.

Benefits

comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.
Opportunities for professional growth
Appreciation of benefits
Sense of community and purpose

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